Client Service Team Lead / Supervisor (BOG)

Position Summary : To apply for a Team Lead position, you should have at least 3 years of experience as a Supervisor, Team Lead, or equivalent within the BPO industry.

We are seeking an individual with hands-on experience in process improvement and project management, advanced English proficiency, intermediate to advanced knowledge of Excel, Gorgias, or other support software, and experience managing multiple channels (voice and non-voice).

Responsibilities : Coordinate the Customer Service Team Provide Direct Customer Support Review and Resolve Escalations Evaluate Team Members Support Process Improvement Train New Hires Required Skills / Abilities : Excellent (near-native) written English is a requirement for this job Amazing customer support, phone support experience preferred Tech-savvy and Advanced proficiency on G-Suite / MS-Office Great eye for detecting team, employee risk before it becomes an issue Track record of building positive relationships with employees and partners Strong work ethic and a talent for bringing out the best in others Passionate about sharing knowledge and helping others Education and Experience : 3+ years as a Supervisor, Team Lead, in the BPO or equivalent.

On-site position in Bogota.

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