Client Success Manager ID44930

Job Description

We are looking for an Account Management in Bogota, Colombia

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI / ML, and our people-first culture has earned us multiple Best Place to Work awards.

WHY JOIN US

If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

ABOUT THE ROLE

We’re seeking a Middle / Senior Account Manager to nurture and expand relationships with key clients across the U.S. This role requires a strategic mindset, a charismatic personality, and strong technical understanding of IT projects to ensure client success and growth.

WHAT YOU WILL DO

• Manage and grow a portfolio of key accounts, ensuring long-term satisfaction and retention;
• Identify upsell and cross-sell opportunities to drive account expansion;
• Act as a trusted advisor, translating business needs into actionable delivery plans;
• Collaborate with internal teams to ensure alignment and quality project execution;
• Participate in quarterly trips to the U.S. for in-person client meetings.

MUST HAVES

PERKS AND BENEFITS

Requirements

3+ years of experience in account management or client success roles within the tech or IT services sector; Excellent communication and interpersonal skills; charismatic and confident with clients; Advanced English (written and spoken) — non-negotiable; Strong technical understanding of IT projects and delivery processes; Valid U.S. visa and willingness to travel quarterly.