Customer Delivery Project Manager

Sinch is a global customer engagement platform that provides communication services for businesses across messaging, voice, and email. Sinch's services are used by more than 150,000 businesses, including many of the world's largest tech companies.

Responsibilities :

Customer Delivery Project Management related responsibilities :

• Drive the customer delivery projects assigned to him / her, deliver on time and on budget, fulfill the delivery according to the business agreement between Sinch and the Customer.
• Lead, engage and motivate a team of Sinch System Engineers and when applicable coordinate 3rd parties involved in the deliveries
• Project budgeting, planning, logistics, change management, risk management, progress reporting, tracking, financial reporting, forecast and invoicing
• Build and maintain a good relationship with the Customer as well as with Sinch internal stakeholders and functions
• Set-up regular project meetings and for larger project set-up project steering committee meetings.
• Arrange workshops
• Visit the Customer when needed
• Escalate internally when detecting risks in the project, delay, budget exceeded, penalties etc.
• Keep Sinch Operator Support team and when applicable Sinch Operator Managed Service Team informed of what services shall be delivered and when it is planned to start.
• Contribute to continuous enhancement of Sinch' customer delivery processes in cooperation with Sinch Operator Operations Project Management Office

This role is working in close liaison with the regional account Sales teams of Sinch :

As Customer Delivery Project Manager, you will be leading a team of staff located in different countries.

Requirements :

Benefits

Our Hiring Process

In Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. Our Talent Acquisition team, together with hiring managers and the rest of the interviewing team, persistently work towards identifying the candidates that best fit each open job, based on Sinch' s hiring needs and candidates' career expectations. We encourage applications from strong candidates with relevant professional backgrounds for this role. Not all applicants will meet all job requirements exactly! Even if you do not meet all job requirements, don't let that stop you from considering Sinch for the next step in your career. We are always open to candidates that could bring new ideas and perspectives to Sinch!