HR Services Specialist Trilingual
Job Summary
- Acts as initial entry for all employees, administers incoming queries, provides HR information and performs transactional tasks
- Solves queries which require specific HR knowledge and higher degree of policy interpretation
- Focuses lies on compliant administrational / transactional tasks and processes in Workforce Admin HR functional area
Job Description
Operational excellence – first point of contact for managers and employees for all HR transaction‑related queries. Promotes efficient and effective delivery of specific process (e.g., contract administration, data administration) by solving complex inquiries that require specific HR knowledge and / or higher degree of policy interpretation.Handles telephone calls and e‑mail queries into the HR SSC – acts as first filter, takes ownership of caller issues, provides guidance & solves problems as first contact whenever possible, refers issues to HR Back‑Office specialists when unable to resolve personally, and ensures that all queries are logged using the enquiry management tool.Updates the HR database with employee details / amendments.Handles general inquiries, supported by answers to predefined questions.Provides administrative support.Provides process expertise and identifies improvement potential in order to increase efficiency and customer satisfaction.Supports training of new agents.Provides timely, accurate and value‑adding answers to complex HR‑related local or global queries from employees and business managers.Ensures contact with Strategic / Regional Experts to develop and maintain a detailed knowledge of the designated processes and policies for the countries / business stream / globally covered.Responsible for handling WFA processes including but not limited to : maintaining employee data and files according to country regulations, and preparing / creating documents and templates.Manages data related processes and reviews documentation regarding transfers, offboarding, change requests, job / work changes, leave of absence, end of assignments, terminations.Performs ad‑hoc reporting as needed.Delivers country‑specific / business stream / global specific training to front office.Shares information with relevant colleagues (e.g., Front Office, Teamlead).Interprets policy and solves problems.Projects / Initiatives / Programs – communicates policies, directives and processes. Supports HR projects within the SSC, for example, identifying past trends in the SSC to recommend improvements and support continuous improvement.Acts according to global process standards.Proactively involved in cross‑departmental teams and projects.Education
Bachelor’s degree required.
Experience and Further Qualifications
Fluent English (B2 level), Portuguese (B2 level) and Organizational Language Required.1 or 2 year as HR Front office / Customer service experience required (SSC experience desirable). Strong adherence to set rules / SLAs.2–4 years of HR experience required, preferably in Workforce Admin area of expertise (SSC experience desirable).LATAM Employee Relations & Labor Relations Manager
Location : Colombia & Mexico
Work Mode : Hybrid
Reports To : NAM & LATAM Lead – Global Employee Relations, Labor Relations & HR Generalists
Employment Type : Full Time
Position Overview : Provide Employee and Labor Relations Leadership for all business lines in Latin America. Maintain effective relationships with business partners to drive business results through dynamic and positive employee and labor relations strategies. Ensure consistent practices and decision making to mitigate risk and promote a strong, ethical and motivating environment.
Responsibilities
Provide employee relations leadership by ensuring compliance to company policies and practices; respond to field inquiries and direct resources that can assist or accelerate issue resolution.Conduct complex investigations and mitigate risk by ensuring compliance with government entities / programs.Perform formal (ERL class series, Performance Management) and informal (change management, conducting difficult conversations) training for front line leaders (S). Serve as advocate and advisor for front line supervisors and managers.Ensure the team is working within the defined service delivery model using tools and frameworks as prescribed. Monitor case volume, SLAs, and CSAT results. Coach and guide as needed.Serve as M&A ER Workstream lead for ER and LR.Assist HRBPs and COEs to drive company programs and policies that advance organizational and employee growth.Ensure ER and LR teams work in partnership to understand 'hot spots' that could lead to union organizing.The Ideal Candidate
College Degree.5–8 years of Labor and Employee Relations experience.Broad knowledge of all internal HR programs and services.Ability to understand and interpret government rules / regulations and laws.Excellent communication and presentation skills.Strong sense of urgency in solving problems and defining solutions to mitigate future risk and recurrence.Proven skills in Google Suite.Basic understanding of the business units.Trusted advisor and advocate; deliver consistent programs and responses.Proficient in English and Spanish.Leadership, problem solving, and impact orientation.What We Offer
Ability to work remote.Competitive compensation and benefits package.Total Rewards to support your career and wellbeing.Professional development and growth opportunities.HR Shared Services Specialist
At Medtronic you can begin a life‑long career of exploration and innovation. You will lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
The HR Services Analyst – Total Rewards will be part of the Global Compensation Operations Team which delivers annual programs like Rewards Planning, Salary Surveys, Market Analysis, Short Term Incentive and LTI Compensation. This position will be a hybrid position in Bogotá.
Responsibilities
Compensation & Data Accuracy : Support and manage global compensation processes, ensuring accurate data, timely delivery, and compliance through reviews, audits, and analysis.Process Improvement : Design, maintain, and continually improve Total Rewards (TR) tools and HR processes to provide accurate outputs and actionable insights.Collaboration & Standards : Partner with HR and cross‑functional teams to establish standards, respond to employee / manager inquiries, and align initiatives with organizational goals.Quality & Efficiency : Lead or participate in continuous improvement projects (Lean, Six Sigma), define system requirements, and implement solutions to enhance efficiency, automation, and self‑service.Support & Testing : Provide professional support to VPs / managers, create test plans, lead testing cycles, configure systems, and ensure sensitive issues are handled with discretion and empathy.Required Knowledge and Experience
Two to three years of relevant experience in Total Rewards, Finance or Payroll.Strong experience in Data Analysis, Excel and Project Management.Functional Skills : Total Rewards, Data Analysis, Advanced Excel, HR Program Administration, HR Policies, HR Systems.Associate HR Shared Services Specialist
At Medtronic you can begin a life‑long career of exploration and innovation. You will lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
Responsibilities
HR Administration & Support : Deliver centralized HR support across global programs such as Rewards, Talent & Leadership Development, HR Operations, and Employee Relations.Collaboration & Standards : Partner with HR teams to establish and maintain operational standards, ensuring accurate transactions and efficient HR processes.Process Improvement : Lead and contribute to cross‑functional initiatives (Lean, Six Sigma) to enhance process quality, workflows, metrics, and system optimization.Solutions & Systems : Identify customer‑impacting issues, define system requirements, implement improvements, and lead test plans or configuration activities.Professional Support : Provide tailored support to VPs, managers, and employees, exercising discretion and empathy in sensitive interactions.Required Knowledge and Experience
Bachelor's degree.Fluent in English.Two or more years of relevant experience in Total Rewards, Compensation or Payroll.Knowledge in ServiceNow and Workday is advantageous.Human Resources Officer
Application period : 28‑Oct‑2025 to 09‑Nov‑2025.
Functional Responsibilities
Support to policy development and implementation.Advisory Services.Talent Acquisition and Administration.Team Management.Knowledge Building and Knowledge Sharing.Additional responsibilities include policy development, recruitment, contracts, benefits, employee relations, compliance, and operational governance across UNOPS rules and procedures.
Human Resources Trainee
Primary location : Bogotá.
Work arrangement : Hybrid.
Employment type : Interns / Trainees.
Job posting : Sep 22 2025.
Human Resources Specialist
We are seeking a dedicated Human Resources (HR) Specialist to join our operations team and support our mission in Colombia and Latin America. The role is focused on managing the full employee lifecycle, ensuring smooth HR operations, compliance with local labour laws, and effective collaboration across diverse teams.
Key Responsibilities
Recruitment, onboarding, performance management, and offboarding.Engagement initiatives to support retention.Payroll and benefits processes, including vendor coordination.Compliance with Colombian labour law and SEI policies.Reporting key HR metrics to SEI Headquarters.Implement global HR initiatives locally.Required Qualifications
Degree in business administration, psychology, law, industrial engineering or related fields.Specialization in human resources management, labor law or related areas.Four to five years of experience managing the employee lifecycle.Experience in developing and implementing HR policies and procedures.Knowledge of Occupational Health and Safety Management Systems (OHSMS).Strong knowledge of payroll, social security and employee benefits.Fluency in English and Spanish; proficiency in Office 365.Human Resources Officer (UNOPS)
Education / Experience / Language requirements include a first‑level university degree in HR, Business Administration, Social or Behavioral Sciences, or related fields with at least 2 years of relevant experience.
Experience includes recruitment, HR generalist services in an international organization, proficiency in MS Office or Google Workspace, and familiarity with UN system organizations.
Language Requirements : Fluency in English and Spanish; working knowledge of another official UN language desirable.
Human Resources Trainee (Internship Program)
Work Your Magic with Us – This internship focuses on building HR and administrative functions from scratch, covering recruiting, employee lifecycle, retention strategies, and operational support.
Key Deliverables
Recruitment & Talent Acquisition.Employer Branding & Partnerships.Employee Engagement & Retention.Retention Programs.Operational Support and Office Operations.HR Processes, HR Systems, Operational Infrastructure.Professional Development.Growth Trajectory.Requirements
Current or recent graduate in Human Resources, Business Administration, or related field.Strong interest in HR, people operations, and organizational development.Excellent communication in Spanish and English.Highly organized, proactive, and able to handle confidential information with discretion.Prior internship or project experience in HR, recruitment, or administration favorable.Iron Mountain Equal Employment Opportunity Statement
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, are available for viewing. Click here for more information.
#J-18808-Ljbffr
