Lead Support Analyst...

Overview

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners (www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.

Role summary

Kaseya’s Release Management team invites applications for the role of Lead Analyst – Release Management in Medellin, Colombia. We are seeking an experienced professional to lead and coordinate release management activities for all Kaseya enterprise business applications, including Oracle ERP, Oracle HCM, and Salesforce. This position requires effective leadership, structured oversight of release processes, and collaboration with global IT and business stakeholders to ensure successful and efficient release events.

As Lead Analyst – Release Management, you will provide leadership in planning, executing, and reviewing release events for enterprise applications. You will oversee documentation, testing, approvals, and deployment coordination, ensuring that best practices are followed and business continuity is maintained. The successful candidate will demonstrate strong communication and analytical skills and will foster an environment of continuous improvement.

Key Responsibilities

• Lead planning and execution of release events for all enterprise business applications, working closely with IT and business stakeholders.
• Coordinate documentation and testing activities to ensure comprehensive release readiness and compliance with organizational standards.
• Manage approval processes and release windows, facilitating timely and controlled deployments.
• Oversee incident management related to release activities, ensuring rapid resolution and minimal impact on business operations.
• Conduct post-release reviews to assess outcomes, document lessons learned, and drive process improvements.
• Maintain clear and effective communication with stakeholders at all levels, including executive reporting on release status and results.
• Develop and update release management documentation, procedures, and best practices.
• Monitor key performance indicators and ensure the team meets or exceeds service level agreements.

Required Qualifications

Desired Attributes

Additional information

Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

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