Customer Support Specialist...

At Neostella, our mission is simple : empower legal teams to work smarter, faster, and more reliably. We deliver advanced technology solutions and satellite team support that streamline operations, boost efficiency, and transform the way firms and corporate legal departments work day to day. We’re relentlessly customer-centric. Everything we do is in service of making our clients’ work easier and helping them deliver better experiences to their clients. We’re also a true team : supportive, scrappy, and always in it together. We believe in showing up for one another, rolling up our sleeves, and celebrating the wins. It’s who we are, and it’s how we help our customers succeed. Neostella is in hyper-growth mode, leveraging cutting-edge technology to solve real challenges for our clients. And we’re looking for driven, people-first professionals to help us scale with purpose and heart. As we continue to expand, we are seeking a Customer Support Specialist to join our team! By joining our team, you’ll work in a fast-paced, rapidly growing, startup environment. The growth potential and opportunities here are endless and we want you to be a part of our journey. Curious what your day would look like as a Customer Support Specialist? Check out the details below!

Key Responsibilities :

• Respond promptly to customer inquiries via phone, email, and chat in a friendly and professional manner.
• Resolve customer complaints efficiently and effectively while maintaining a positive relationship with clients.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments.
• Participate in training and development sessions to improve customer interaction skills.
• Complete individual tasks, as assigned and within determined deadlines.

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