Scheduling and Service Assistant

Job Description

This is a remote position.

Schedule

• Monday to Friday, 9 am to 6 pm GMT with an hour unpaid break

Responsibilities :

To deal with external emails on a day to day basis

To support the team to maintain accurate, timely and legible records

To answer / deal with bookings, and after sales enquiries , via the telephone and e-mails.

To manage engineer diaries and appointments.

To adhere to the local and national Health and Safety regulations

To assist in the administration process associated with service audits (specific to organisations Policies and Procedures agreement role as appropriate)

Requirements :

Excellent verbal communication skills with professional phone manner

Experience in customer service or appointment scheduling roles

Ability to handle sensitive conversations regarding property access

Strong organizational skills for managing multiple appointment schedules

Understanding of UK rental property regulations and tenant rights preferred

Patience and diplomacy when coordinating between multiple parties

Independent Contractor Perks

Requirements

Excellent verbal communication skills with professional phone manner Experience in customer service or appointment scheduling roles Ability to handle sensitive conversations regarding property access Strong organizational skills for managing multiple appointment schedules Understanding of UK rental property regulations and tenant rights preferred Patience and diplomacy when coordinating between multiple parties