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Senior Business Process Improvement Analyst

At Medtronic you can begin a life‑long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

The Business Analyst supports the global Service and Repair team by delivering critical analytical insights, resolving operational challenges, and driving continuous process improvement. This role liaises with cross‑functional teams—including IT, supply chain, finance, and master data—to troubleshoot workflow and system issues, coordinate enhancements, and ensure data integrity.

The Business Analyst contributes to the following activities within the global Service and Repair team (S&R) :

• Provide day‑to‑day analytical and problem‑solving support to business operations by investigating and resolving issues related to system processes, workflows and data anomalies.
• Liaise with cross‑functional teams (IT, S&R operations, master data, supply chain, finance, etc.) to identify root causes of operational issues and recommend actionable solutions or system enhancements.
• Connect and collaborate with IT partners for process and system improvements; proactively monitor, maintain and govern Service and Repair master data, ensuring accuracy, consistency and compliance.
• Support and execute Business Analyst activities in coordinating and driving analytics, insights and reporting implementations, including user acceptance testing in close collaboration with key users.
• Monitor key performance indicators (KPIs) and system‑generated reports to proactively identify trends or inefficiencies in business processes and support continuous improvement initiatives.
• Execute against product vision and commitments in an Agile environment.
• Perform large‑scale data & systems analysis.
• Manage and “own” significant pieces of project deliverables end‑to‑end from the initial demand, through testing the agreed solution and delivering to production.
• Understand complex requirements, develop high‑quality solutions, and fully explore dependencies and implications of introducing change.
• Survey, analyze and evaluate processes, products and services.
• Conduct requirements gathering using a variety of data sources and stakeholder interviews.
• Act as a linking pin between business, material master data management and IT (Service & Repair), providing documentation of processes and business requirements.
• Take on project management tasks and services.

Qualifications

Nice to Have

Physical Job Requirements

General nature of work and responsibilities; not an exhaustive list.

Benefits & Compensation

Competitive salary, flexible benefits package, short‑term incentive plan (MIP). Medtronic offers a wide range of benefits, resources, and compensation plans designed to support all career stages.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems. Our mission is to alleviate pain, restore health, and extend life. We are engineers at heart—creating real solutions for real people from R&D to the factory floor.

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