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Urgente! Talent Acquisition Lead - BPO & Call Center...

Urgente! Talent Acquisition Lead - BPO & Call Center...

FinancecolombiaBogotá, Bogotá, Distrito Capital, CO
Hace más de 30 días
Descripción del trabajo

Location : Remote

Company : Scale Army

Schedule : Full-Time | Monday to Friday | 9 AM – 6 PM EST

At Scale Army, we don't do slow. We move fast, we scale fast, and we hire fast. As we continue to expand, we’re looking for a Talent Acquisition Lead with deep expertise in BPO, call center, and high-volume recruiting environments. This is not your typical recruiter role—we need a shark who thrives under pressure, loves the thrill of filling hundreds of roles, and knows how to assess and close call center agents at scale.

Who We're Looking For :

  • You live and breathe call center recruiting.
  • You’ve spent the last 3–5 years recruiting agents, sales reps, and front-line customer service staff for call centers across LATAM or globally.
  • You’ve owned weekly KPIs like 30–50 agent hires per week, and delivered.
  • You’re lightning-fast, organized, and thrive in a high-pressure, target-driven environment.
  • You’re obsessed with speed, quality, and candidate experience—all at once.
  • You have direct experience communicating with clients to understand hiring needs, provide candidate updates, and ensure alignment on recruitment goals.

Key Responsibilities :

  • Source, screen, and assess candidates for BPO and call center roles (sales agents, CSRs, appointment setters, etc.).
  • Manage large candidate pipelines and conduct high-volume screening to meet weekly hiring targets.
  • Run fast-paced discovery calls, evaluating communication, aptitude, technical requirements, soft skills, and English proficiency for global client standards.
  • Communicate regularly with clients to align on role requirements, candidate profiles, and hiring timelines.
  • Coordinate and schedule interviews between candidates and account managers with urgency and precision.
  • Prepare candidates for interviews, assessments, and job expectations to minimize no-shows and dropouts.
  • Track all recruitment activity using our ATS and internal dashboards—data accuracy is key.
  • Meet and exceed weekly hiring KPIs.
  • Own the candidate experience from first outreach to offer acceptance and onboarding handoff.
  • Requirements :

  • 3–5 years of proven high-volume recruitment experience in BPO / call center / sales agent / CS roles—no exceptions.
  • Strong knowledge of the LATAM and African markets.
  • Experience working in fast-paced recruitment environments with high pressure and weekly targets.
  • Excellent time management and organizational skills—you know how to juggle 100+ candidates and still hit your numbers.
  • Strong candidate assessment skills—you know how to spot a top-performing agent within minutes.
  • Familiarity with ATS platforms, bulk outreach tools, and high-volume recruitment workflows.
  • Native-level or near-native English proficiency.
  • Self-motivated, high-energy, and proactive personality.
  • Comfortable working fully remote, independently, and under tight deadlines.
  • Proven experience communicating with clients in a recruitment setting—understanding requirements, reporting progress, and ensuring service delivery expectations are met.
  • Bonus Points If You Have :

  • Experience hiring for appointment setting, outbound sales, or English-speaking offshore call center roles.
  • Familiarity with remote recruitment best practices for LATAM and international call center markets.
  • Experience working with Ashby ATS.
  • Important :

    Applications without video introductions will not be considered.

    This is a full-time role (9 AM – 6 PM EST).

    Be ready for a fast-paced, high-output recruiting environment.

    If you’re a hunter, a closer, and someone who thrives on hitting aggressive recruiting goals, this is your role.

    Welcome to Scale Army. Let’s build. Let’s scale.

    Application Process :

    To be considered for this role these steps need to be followed :

  • Fill in the application form
  • Record a video showcasing your skill sets
  • #J-18808-Ljbffr

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    Talent Acquisition • Bogotá, Bogotá, Distrito Capital, CO

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