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Company overview : With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. Ready to bring bold ideas and a collaborative mindset to an organization with more to build and achieve? Read on.

At UKG, you get more than just a job. Our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program for 200+ needs. Our inclusive culture and caring leaders value every voice and support you in doing the best work of your career.

Responsibilities

• Operational Excellence : Oversee the end-to-end operational delivery of customer experience, including implementation, training, support, and consulting. Drive process improvement initiatives to enhance efficiency and effectiveness of the customer experience.
• Service Delivery Effectiveness : Develop and implement customer delivery models that align with customer needs and business objectives. Ensure consistent service quality across all customer segments.
• Resource Management : Optimize resource allocation and utilization to maximize productivity and profitability. Develop and implement workforce planning strategies.
• Financial Management : Develop and manage the customer experience operational budgeting process. Monitor and provide insight to KPIs to measure operational performance.
• Customer Satisfaction : Drive customer satisfaction by ensuring timely and high-quality service delivery. Develop and implement customer feedback mechanisms.

The Vice President of Professional Services Operations will play a critical role in ensuring the successful delivery of our professional services. The ideal candidate will be a strategic thinker, a strong leader, and a results-oriented professional with a deep understanding of the professional services industry.

Qualifications

Where we’re going : UKG is on the cusp of something truly special. We hold the #1 market share position for workforce management and the #2 position for human capital management. Our AI-powered product portfolio will propel us into an even brighter tomorrow.

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View the EEO Know Your Rights poster. UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment. Disability accommodations are available in the application and interview process; please email UKGCareers@ukg.com.

The pay range for this position is $227,600.00 to $327,200.00, with base pay varying by skills, experience, job-related knowledge, and location. This position is eligible for short-term and long-term incentives as part of total compensation. For benefits information, see the UKG careers site at https : / / www.ukg.com / about-us / careers / benefits.

Job info

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