(Aplica ya) Senior Business Analyst...

Microsoft, Bogota, D.C., Capital District, Colombia

Senior Business Analyst

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture.

We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered.

CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

We are seeking a highly analytical and strategic Senior Business Analyst with a focus on Workforce Management and Operations. The ideal candidate brings deep experience in data analysis, workforce planning, and operational strategy, with the ability to turn complex data into actionable insights that drive measurable impact.

In this role, you will partner closely with business leaders to measure and improve strategic initiatives that overlay with financial impact, talent / onboarding efficiency, acceleration, and delivery model optimization. This position requires both technical expertise in analytics and strong business acumen to align strategic workforce initiatives with organizational goals.

Success in this role demands not only rigorous analytical skills but also the ability to collaborate across functions, manage change, and influence stakeholders in a dynamic, global environment.

This role is flexible in that you can work up to 50% from home.

Responsibilities

Data Analysis & Insights

• Analyze large, complex datasets to identify workforce trends, patterns, and improvement opportunities.
• Develop models and methodologies for capacity estimation, enabling proactive resource planning.
• Provide clear, actionable insights to business stakeholders that improve workforce performance and delivery outcomes.

Visualization & Storytelling

Workforce Strategy & Resource Planning

Collaboration & Continuous Improvement

Qualifications

Required Qualifications

Preferred Qualifications

Equal Opportunity Employer

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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