[27 / 09 / 2025] Specialist GBS Account & Sales Ops...

Overview

adidas GBS (Global Business Center) in Bogotá delivers high quality services for Invoice to Cash, Accounts Payable, Retail, eCommerce, Accounting, Human Resources and other Finance processes for adidas operations across LAM and NAM countries.

Managing claims and deductions is a critical function within the Order to Cash (O2C) team, as it helps safeguard company revenue through the accurate and timely investigation and resolution of customer short payments. The Claims Analyst plays a key role in handling customer deductions, chargebacks, and pre-claims related to pricing discrepancies, shortages, returns, and other supply chain issues. This role requires close collaboration with internal teams such as Sales, Finance, Account Operations, and Credit to research, validate, and resolve outstanding deductions effectively.

Responsibilities

• Review, validate, and process customer deductions and claims in a timely manner
• Analyse backup documentation (e.g. proof of delivery, customer remittances and chargebacks, contracts etc) to determine claim validity
• Collaborate with internal teams (Sales, AO, Pricing, Credit, Compliance teams) to resolve disputes and identify root causes
• Communicate with customers to clarify and resolve discrepancies
• Track deduction trends to identify recurring issues
• Maintain accurate records of all claims and deductions
• Recommend process improvements to reduce preventable deductions and streamline resolution

Knowledge, Skills and Abilities

Requisite Education and Experience / Minimum Qualifications

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE : THIS IS HOW WE WIN WHILE PLAYING FAIR.

At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage.

– Culture Starts With People, It Starts With You –

By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.

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