Manager of Operations Control Room

David Kennedy Recruitment is working with a leading tech company who is looking to recruit a Manager of Operations Control Room to join their team in Bogota, Colombia.

Position : Manager of Operations Control Room

Location : Bogota, Colombia

Employment type : Full-time

Work model : on-site

Benefits : base salary

DUTIES AND RESPONSIBILITIES

• Build and maintain relationships with internal and external clients (staff, operators)
• Coordinate and supervise staff, ensuring adherence to company standards
• Contribute to company development through operational support and feedback
• Document tasks and report to management, including data analysis and KPIs
• Motivate, train, and coach staff, especially new employees and OCR team members
• Develop and implement procedures, workflows, and performance metrics for OCR
• Submit consolidated bonus reports to HR on time
• Manage resources to achieve performance goals and ensure service standards
• Stay updated on company procedures, promotions, and game strategies
• Report deviations from company standards and suggest improvements to enhance player experience
• Support ISO certification efforts and communicate player feedback to management

REQUIREMENTS :

BENEFITS :