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Overview

Join to apply for the Customer Success Manager role at Outsourced. Get AI-powered advice on this job and more exclusive features. We’re looking for a high-performing Customer Success Manager with exceptional interpersonal and strategic thinking skills to own and grow key client relationships. This role goes beyond service delivery—it’s about deeply understanding each client’s business, proactively solving challenges, and identifying opportunities to expand value.

The ideal candidate thrives in a fast-paced environment, communicates confidently with senior executives, and knows how to mobilize internal teams to drive results.

Responsibilities

• Act as the strategic advisor and day-to-day contact for key clients, building strong relationships through proactive outreach, consultative discussions, and value-driven recommendations.
• Maintain executive presence; engage with Director, VP, and C-level contacts in a consultative manner.
• Communicate complex issues clearly and professionally, distilling insights for client and internal stakeholders.
• Develop rapport across all levels of client organizations, adapting communication style and recommendations accordingly.
• Stay attuned to client sentiment; resolve issues before they become problems.
• Document client interactions, feedback, and progress in the CRM system.
• Explore client business goals and recommend relevant services, collaborating with internal teams to design solutions.
• Identify pain points or business risks before they become issues, taking a proactive, solutions-oriented approach to prevent churn and deepen trust.
• Partner with the Sales team to identify and pursue strategic expansion opportunities.
• Manage client job orders and staffing requests using a ticketing system, ensuring timely and efficient fulfillment.
• Coordinate with recruitment and HR teams to place qualified candidates in client roles according to job requirements.
• Review job orders, ticket status, and staffing fulfillment rates to maintain high-quality service and operational efficiency.
• Take full ownership of client success—from onboarding to day-to-day operations to business reviews—ensuring every interaction reflects excellence, insight, and accountability.
• Lead regular performance discussions with clients and internal stakeholders, providing feedback, coaching, and clear action plans to drive service excellence.
• Collaborate with internal departments to align resources, tools, and strategies to meet client objectives and KPIs.

Key Focus Areas

Qualifications

Work Environment

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Human Resources

Industries

Outsourcing and Offshoring Consulting

Additional Information

Medellin, Antioquia, Colombia – 3 weeks ago

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