Aplica ya : Bank Operations Lead (Huila)...

About AddiWe are a leading financial platform, building the future of payments, shopping, and banking—a world where consumers and merchants can transact effortlessly, grow together and where we create abundance and generate pride in them. Today, we serve over 2 million customers and partner with more than 20,000 merchants, making Addi Colombia's fastest-growing marketplace.We provide banking solutions (deposits, payments, unsecured credit) and commerce services (e-commerce, marketing) using state-of-the-art technology, bridging the financial gap for millions and redefining how people experience financial freedom. As the country's leading Buy Now, Pay Later provider, we have secured regulatory approval to operate as a bank, unlocking even greater opportunities for our customers. In the past year, we have also achieved profitability, reinforcing the strength of our business model and our ability to scale sustainably.Our mission has earned the trust of world-class investors, including Andreessen Horowitz, Architect Capital, GIC, Goldman Sachs, Greycroft, Monashees, Notable Capital, Quona Capital, Union Square Ventures, Victory Park Capital, and more, who back our vision for the future. With their support, we are not just growing—we are transforming Latin America's financial ecosystem and shaping the next generation to shop, pay, and bank in Colombia.But what truly sets us apart is how we build. We are a conscious company, driven by deep experience in scaling technology, services and products, and we live by our values every day.About the RoleThis is where you come in. Below, you'll find what this role is all about—the impact you'll drive, the challenges you'll tackle, and what it takes to thrive at Addi. If you're ready to be part of something big, keep reading.What's the mission you'll driveGuarantee end-to-end operational excellence by systematically surfacing improvement opportunities and designing automated processes that scale volume faster than cost, while safeguarding day-to-day quality and meeting the highest customer and regulatory standards.What you will doMap and Fortify Core Processes : Map and document 100% of critical operational processes (ACH, MasterCard, PSE, etc.) within the first 6 months, identifying and presenting high-impact areas for immediate automation or improvement to leadership.Implement a Robust Control Framework : Implement a daily / weekly reconciliation and control framework for all core banking transactions, reducing reconciliation breaks or discrepancies.Drive Measurable Efficiency Gains : Automate at least 2 high-volume, manual operational tasks using low-tech tools (e.g., Python scripts, Zapier, Retool), resulting in a reduction in manual processing time for those specific tasks.Launch an Operational Health Dashboard : Develop and launch a centralized operational monitoring dashboard, tracking at least 5 key performance indicators (KPIs) such as processing time, error rates, and SLAs, providing real-time visibility into operational health for key stakeholders.Enable New Product Launches : Serve as the operational lead for at least one new product or feature launch, delivering a complete "Operational Readiness" plan—including process flows, controls, and documentation—two weeks prior to the target launch date, ensuring a seamless day-one execution.What we're looking forProven expertise with core banking processes or operations3-5+ years of hands-on experience in a bank operations or fintech operations role, within the Colombian financial system.Demonstrates core banking processes, including ACH compensation / settlement (Integra), card network processes (MasterCard / Visa), and multi-system banking reconciliation.Possesses a deep, practical understanding of core banking operational flows, regulations, and systems within the Colombian financial ecosystem (e.g., ACH, card networks). Deep familiarity / track record in the operation of Bank products / features, such as ACH transfers, PSE, and debit cards, preferable Master Card.Experience leading operations / back-office functions at banks in Colombia.Experience designing and improving new processes from scratch in the context of banks in Colombia.Possesses Impeccable analytical and quantitative mindsetThe ability to break down complex operational problems into measurable components, using data to find the root cause and validate solutions.Top-tier attention to detail.Ability to "step back" and contextualize analytical outcomes.When faced with a spike in transaction errors, you use SQL and BI tools to dig into the data, identify the root cause (e.g., a specific data entry format), and propose a concrete process fix, not just a surface-level solution.Savvy in querying (SQL) and / or programming languages (python)Experience with business intelligence tools (Databricks, Looker, Imply, PowerBI) and ability to learn quicklyHave outstanding Process Design & Automation MindsetProactively identifies inefficiencies and systematically designs streamlined, scalable, and automated solutions. You think in terms of systems, not just single tasks.Instead of manually reconciling a report each day, you build a Python script or set up an automated workflow that does it in minutes, documents the result, and flags exceptions for review.Demonstrated track record of successfully designing, documenting, and implementing new operational processes from scratch, measurably improving efficiency (e.g., reduced processing time, lower error rates) or strengthening controls.Demonstrates Extreme Ownership & Bias for ActionTakes full responsibility for operational outcomes, driving projects to completion with a sense of urgency, even in ambiguous situations.You don / 't wait for direction; you find a path forward.Track record of trying, failing and learning quicklyAbility to "push forward" with limited directionComfort in managing longer-term deliverables with unexpected near-term prioritiesWhy join us? Work on a problem that truly matters – We are redefining how people shop, pay, and bank in Colombia, breaking down financial barriers and empowering millions. Your work will directly impact customers' lives by creating more accessible, seamless, and fair financial services.Be part of something big from the ground up – This is your chance to help shape a company, influencing everything from our technology and strategy to our culture and values. You won't just be an employee—you'll be an ownerUnparalleled growth opportunity – The market we're tackling is massive, and we're growing faster than almost any fintech lender at our stage. If you're looking for a high-impact role in a company that's scaling fast, this is it.Join a world-class team – Work alongside top-tier talent from around the world, in an environment where excellence, ownership, and collaboration are at the core of everything we do. We care deeply about what we build and how we build it—and we want you to be a part of it.Competitive compensation & meaningful ownership – We believe in rewarding our talent. You'll receive a generous salary, equity in the company, and benefits that go beyond the basics to support your growth.How the hiring process looks likeWe believe in a fast, transparent, and engaging hiring experience that allows both you and us to determine if there''s a great fit. Here's what our process looks like : Step 1 : People Interview (30 min)A conversation with a recruiter to get to know you, your experience, and what you're looking for. We'll also share more about Addi, our culture, and the role.Step 2 : Technical assessment (30 min)A session to assess your skills using SQL, one of our team members will ask you to solve different exercises using your SQL experienceStep 3 : Initial Interview (45 min)A more in-depth conversation with the hiring manager, where we explore your skills, experience, and problem-solving approach. We want to understand how you think and work.Step 4 : Case Study (3-5 Days)You may receive a real-world challenge or case study to complete. This is a chance to showcase your expertise and how you approach key problems relevant to the role.Step 5 : Co-Founder InterviewIf there's a strong match, you'll have a final conversation with our Founder to align on expectations, cultural fit and ensure mutual excitement. From there, we'll move quickly to an offer and discuss next steps.We value efficiency and respect for your time, so we aim to complete the process as quickly as possible. Our goal is to make this experience insightful and exciting for you, just as much as it is for us. Regardless of the outcome, we are committed to always providing feedback, ensuring that you walk away with valuable insights from your experience with us. #J-

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