Associate Director, Operations (Bogotá)...

Job Title : Associate Director, Operations Job Description TheAssociate Director serves as liaison with external clients, internal operations, and support teams to direct actions and performance, in alignment with contractual obligations. This role acts as primary point of contact for both external and internal partners. Essential Functions / Core Responsibilities

• Leads service delivery strategy to ensure key metrics attainment, driving revenue and profitability, acting as a strategic advisor to solution for immediate client needs
• Manages communication and overall relationship with client and internal partners; ensuring detailed planning, budgeting, and monitoring team operating objectives
• Responsible for driving cross-functional integration and collaboration to support consistency, best practice sharing, and identifying areas for improvement within program(s)
• Develops and directs client operational strategy ensuring adherence to contractual requirements and program performance
• Directs and manages all components of capacity planning inclusive of resource groups
• Owns success of the financial performance of client programs
• Directs and oversees client invoicing to ensure accuracy
• Leads client projects and initiatives to enhance program performance
• Negotiates as a core team member in the delivery of our contractual obligations
• Creation and execution of quarterly business reviews and executive review
• Provides significant input on budgets, financial analysis and pricing models Internal Career Path Policies
• The game-changers must have the approval of his or her immediate supervisor to apply for the call.
• Required tenure : 6 months.
• Required performance : KPIs or goals on target for the business unit to which they belong in the last 3-month period (not average).
• Must not have active disciplinary actions.
• The game-changer may participate in only one process at a time.
• Comply with the learning paths of the Corporate University.
• Must remain at least 6 months in the position to which he / she was recently promoted, to be able to apply for another call.
• If you were evaluated by the PC psychologist for a vacancy and you were not selected, you must wait at least 2 months to reapply for that same position from which you did not pass
• The process is performed and / or outside working hours, which means that the game-changer should be available in his free time in case we require it.
• Any other guidelines that may arise in the Career Path process due to the legislation of each location or client's guidelines will be recorded within the current procedure and platform. Location : COL Bogota - Calle 63 #24 - 80 Language Requirements : Time Type : Full time
• If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https : / / www.concentrix.com / resource / job-applicant-privacy-notice-for-california-residents / )
• Required Skill ProfessionOther General

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