System Provisioning Analyst [Aplica ya]...

Requisition ID : 231513

Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota.

Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture.

Purpose

Contributes to the overall success of the Employee IT Services ,IT&S globally ensuring specific individual goals, plans, initiatives are executed, delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

To facilitate and maintain security permissions as per Bank policies on user accounts and applications via Add, Delete and Changes of user memberships, group memberships and access levels on all supported environments.

Accountabilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• To maintain current security permissions as per Bank policies on user accounts and applications via Add, Delete and Changes of user memberships, group memberships and access levels on all supporting environments. The incumbent will be knowledgeable in environment(s) for which they are responsible. Assist with all access and permission issues that may arise.
• To provide professional and courteous support to the business community, answering questions, when possible, in order to meet the departmental objective for issue resolution. The incumbent will use all available resources to ensure a timely first call resolution rate.
• To assist in the investigation of applicable applications and account access issues, without exceeding departmental boundaries. The incumbent will also provide management with analysis of all presented issues and distribute all changes identified as workarounds or fixes within the group and other technical support groups.
• To manage the incident tracking system in a timely and effective manner to ensure a timely resolution; document all new information within the log; perform closure of logs; including following up with all affected departments and their associated users to ensure that problems are solved and the level of service did meet their expectation.
• Keep current on rapidly changing technological trends, self teach new technologies and maintaining an understanding of the division’s desktop technology strategies meeting the departmental objectives.
• Understand how the Bank’s risk appetite and risk culture should be incorporate into in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his / her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML and ATF sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.

Dimensions

Education

Working Conditions

When required, non-standard office working hours for scheduled implementations or while on rotational 24x7 on-call support.

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Location(s) : Bogotá or Home-Office

ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaTech, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaTech; however, only those candidates who are selected for an interview will be contacted.

Note : All postings in me@Scotiabank will remain live for a minimum of 5 days.

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