Client Success Agent (PST Timezone)

As a Client Success Agent, you will be the first point of contact for inbound support and client onboarding assistance. Based in a Pacific-aligned timezone, youll provide coverage for North American and global clients, helping troubleshoot platform issues, assist with marketplace integrations, and deliver an exceptional client onboarding experience.

Youll work closely with the Senior Client Success Agent Team Leader and other members of the CS team to provide fast, empathetic, and solution-oriented responses to client needs. This is a high-impact, client-facing role perfect for someone detail-oriented and passionate about solving problems.

Key Responsibilities

Support & Troubleshooting

• Monitor and respond to inbound support tickets through Intercom and email
• Assist clients with marketplace integration issues (e.g., Amazon token permissions)
• Troubleshoot data sync, platform display, or configuration concerns
• Escalate technical or product-related issues when necessary, with full documentation

Client Onboarding Assistance

Process & Documentation

Cross-Team Collaboration

Key Success Metrics

Ideal Experience & Skills

Must-Have

Nice-to-Have

Working Hours

PST-aligned hours (e.g., 9am5pm PST). Some flexibility to align with internal team meetings across time zones will be required.

Why Join?

Youll play a key part in the global client experience at a fast-scaling SaaS company. With clear systems, strong leadership, and the freedom to focus on helping clients succeed, this role is ideal for someone looking to deepen their impact in a service-led, remote-first team.