ServiceNow Senior Consultant (Urgente)...

Overview

Job summary

We are seeking a ServiceNow Senior Process Consultant with extensive experience in ServiceNow ITSM ITIL V4 and ITIL V3. The ideal candidate will have a strong technical background and experience in the Hi-Tech domain. This hybrid role requires excellent English language skills and offers a day shift with no travel requirements.

Responsibilities

• Lead the implementation and management of ServiceNow ITSM solutions to ensure optimal performance and alignment with business objectives.
• Oversee the development and maintenance of ITIL V4 and ITIL V3 processes to enhance service delivery and operational efficiency.
• Provide expert guidance on best practices for ServiceNow ITSM to support continuous improvement initiatives.
• Collaborate with cross-functional teams to identify and address technical challenges and opportunities for innovation.
• Ensure compliance with industry standards and regulations to maintain the integrity and security of IT services.
• Develop and deliver training programs to enhance the skills and knowledge of team members and stakeholders.
• Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions.
• Facilitate communication and collaboration between technical and non-technical teams to ensure seamless service delivery.
• Conduct regular reviews and audits of ITSM processes to ensure adherence to established standards and guidelines.
• Drive the adoption of new technologies and methodologies to enhance the efficiency and effectiveness of IT services.
• Provide technical support and troubleshooting for complex issues related to ServiceNow ITSM.
• Develop and maintain documentation for ITSM processes procedures and best practices.
• Participate in strategic planning and decision-making to align IT services with business goals.

Qualifications

Certifications Required

#J-18808-Ljbffr