Sales Director or Customer Service Director (Bogotá) [Aplicar en 3 Minutos]...

Hiring : Sales Director or Customer Service DirectorWork Schedule : 9 : 00 AM to 6 : 00 PM (U.S. time zone)Location : Bogotá, Colombia (On-site)Employment Type : Full-timeSalary : A highly competitive salary and compensation package is offered, depending on skills and experiencePerformance Bonus : 15-25% of base salary based on team performanceRevenue Commission : 1-2% of team-generated revenue above targetsWe're seeking for either a bilingual Sales Director and Customer Service Director to manage and scale our established operations center in Bogotá. This role requires someone who excels at driving revenue or delivering exceptional customer experiences. You'll lead a team of 19 (with the sales team expected to scale to 29+) or manage the entire customer lifecycle from initial contact to post-sale support, while establishing scalable processes to support our rapid growth.Sales Leadership & Revenue Generation- Lead high-performing sales team to achieve monthly and quarterly revenue targets- Scale team performance from current 100 sales / month to 200 sales / month (2025 target)- Drive toward 300 sales / month by end of 2026 through team expansion and performance optimization- Maintain individual sales rep performance at 12+ sales per month average- Develop and execute sales strategies for both inbound and outbound lead conversion- Manage complex land sale negotiations with financing options and payment plans- Implement sales processes that convert subprime and international buyers effectively- Coach sales reps on objection handling, closing techniques, and customer relationship building- Track and optimize key sales metrics : conversion rates, average sale value, sales cycle timeCustomer Service Excellence & Retention- Oversee customer service operations ensuring 95%+ satisfaction ratings- Drive down cancellation rate from reported 25% to target of 15-20% maximum (pending data verification)- Reduce default rate from reported 5% to under 1% through proactive account management (pending data verification)- Manage customer onboarding, payment processing, and ongoing account management- Handle escalated customer issues with empathy and problem-solving focus- Develop customer retention strategies and early intervention programs for at-risk accounts- Implement feedback loops to improve customer experience and reduce churn- Coordinate with operations on property documentation, surveys, and closing processesTeam Management & Development- Recruit, train, and develop high-performing sales or customer service representatives- Establish performance standards, compensation structures, and career development paths- Conduct regular coaching sessions, performance reviews, and skills development training- Create positive team culture that balances results with customer-centricity- Manage team schedules to ensure coverage across U.S. time zones (EST priority)QualificationsSales Director- 7+ years in sales management with team leadership experience (minimum 15 people)- CRITICAL REQUIREMENT : Proven track record successfully managing sales teams- Demonstrated success in real estate, financial services, or high-ticket sales with payment plan management- Experience with CRM systems (Salesforce preferred), call center operations, and VoIP technology- Strong background in payment processing, financing, collections management, and default preventionCustomer Service Director- 5+ years in customer service operations with retention focus and churn reduction experience- CRITICAL REQUIREMENT : Proven track record successfully managing customer service teams- Demonstrated success in real estate, financial services, or high-ticket sales with payment plan management- Experience with CRM systems (Salesforce preferred), call center operations, and VoIP technology- Strong background in payment processing, financing, collections management, and default prevention- Verifiable results reducing cancellation rates and improving customer retention metrics in previous rolesHiringNow #SalesDirector #CustomerServiceDirector #LeadershipJobs #BogotáJobs #ColombiaCareers #OnsiteJobs #RealEstateJobs #OperationsManagement #CustomerExperience #SalesLeadership #TeamDevelopment #RevenueGrowth #BilingualJobs #CareerGrowth #LatinAmericaJobs #HighTicketSales #CustomerRetention

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