Senior Analyst, Product Delivery (28 / 09 / 2025)...

Senior Analyst, Product Delivery

Manage the end-to-end delivery of trainings to customers.

• Lead processes from start to finish, ensuring their effective execution and alignment with the intended outcomes
• Lead the Open / Customized training for divisions / markets assigned
• Work closely with the team to develop content, tailor-made trainings agenda
• Create / Issue marketing flyers for courses
• Send course invites / confirmations to customers
• Produce recurring registration reports for the markets
• Lead and arrange logistics for courses (virtual or face to face delivery)
• Edit and upload course recordings to share folder
• Manage the Customer Loyalty program
• Maintain the customer email registration database (e-mailing list) by compiling information from multiple sources
• Maintain registration website updated (Calendar of Events)
• Responsible for the Mastercard Academy Inbox management : respond to customer inquiries and act as the central point of contact for both customers and Mastercard representatives to ensure the timely response and resolution of day-to-day customer issues related to Academy trainings
• Maintain the customer Academy gift inventory (merchandising) in all LAC Mastercard offices; re-order items as needed. Additionally, fulfill trainers needs for customer gifts upon request
• Provide virtual / onsite support with Open courses as needed
• Maintain internal Academy records database (trainer names, dates, participants, etc.)
• Assist in the production of recurring Academy Executive report
• Maintain Academy´s database updated
• Support the Mastercard Academy on the Web platform, as needed
• Keep appraised of other regions´ new courses / new content regularly and lead the process to deploy them in LAC, as needed
• Assist in the production of the yearly calendar, by organizing meetings with key stakeholders and producing final copy
• Other ad-hoc administrative support to the area

Skills And Experience

Corporate Security Responsibility

All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And, Therefore, It Is Expected That Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security And Must :

Seniority level

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