Virtual Assistant / CSR

Customer Service

Salary Range : 1000USD Monthly

Location : Latin America / Philippines

Overview :

We are seeking a motivated and dedicated individual to join our team as a Remote Customer Service & Marketing Assistant. This role offers a unique opportunity to contribute to both customer satisfaction and marketing efforts.

Key Responsibilities :

Customer Service :

Provide excellent customer support via phone, email, and live chat.

Resolve customer issues efficiently and effectively.

Maintain a strong understanding of our products and services.

Process orders and handle returns and exchanges.

Collaborate with other departments to ensure customer satisfaction.

Qualifications :

High school diploma or equivalent

1-2 years of customer service experience

Experience in marketing or social media management (preferred)

Strong communication and interpersonal skills

Proficient in computer systems and CRM software

Ability to multitask and prioritize tasks effectively

Strong attention to detail and problem-solving skills

Additional Requirements :

Reliable internet connection and a dedicated workspace

Proficiency in Microsoft Office Suite and Google Workspace

Familiarity with social media platforms and marketing tools