Employee Experience Manager...

At DHL Express, our purpose is “Connecting people, improving lives.” We are the most international company in the world, “the big yellow machine” as we love to call it. Specifically, in our Central and South America region, we cover 15 countries, from Tikal National Park in Guatemala to Ushuaia in Tierra del Fuego, Argentina. We are more than 3,400 Certified International Specialists who work passionately and motivated AS ONE team, moving over 10 million shipments a year, exceeding our customers’ needs, while supporting their businesses and positively impacting our communities at the same time. We are the #1 Great Place to Work in Latin America and we are very proud of it. And we have great news! … We are looking for a Superstar like you, customer-focused and eager to have the best day, every day…

Role Purpose

The Employee Experience Manager is responsible for shaping and executing a holistic employee experience strategy at the national level, ensuring alignment with DHL Express’s global culture and values. This role plays a pivotal part in creating a workplace where every employee feels heard, valued, and inspired to contribute their best. Additionally, the role champions Corporate Social Responsibility (CSR) to amplify the organization’s impact within the broader community, embedding purpose into the employee lifecycle and the company’s brand as an employer of choice.

Main Responsibilities

1. Implement locally relevant employee experience strategies aligned with global frameworks, integrating best practices across the employee lifecycle.

2. Lead the Employee Opinion Survey (EOS) process from communication to action plan follow-up, providing analysis and strategic insights.

3. Manage Great Place to Work (GPTW) certifications and strengthen employer branding through executive reports and presentations.

4. Execute global recognition programs adapted to local culture, fostering a culture of appreciation and celebration.

5. Develop and promote physical, mental, and emotional wellbeing programs in partnership with internal and external stakeholders, measuring their impact.

6. Implement Diversity, Equity, Inclusion, and Belonging (DEIB) initiatives aligned with global strategies and local legislation.

7. Design and execute the Corporate Social Responsibility (CSR) strategy, promoting volunteerism and sustainability initiatives.

8. Strengthen internal communications and culture activation through campaigns that connect employees with the company’s values and purpose.

Your Perfil

1. Bachelor’s degree in Human Resources, Organizational Psychology, Business Administration, Communications, or a related field.

2. Minimum of 8 years of experience in Employee Experience, Engagement, CSR, or Culture-related roles, preferably within multinational environments.

3. Fluency in both English and Spanish.

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