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Overview

Title And Summary

Director, Product Management, Platforms

Team Overview : The Cardholder Services (CHS) team at Mastercard delivers best-in-class travel, everyday, and insurance benefits that are embedded in card products. CHS is responsible for the end-to-end strategy, sourcing, and scaling of benefit offerings through strong vendor partnerships and cutting-edge technology. The team manages the global P&L, supplier agreements, oversees vendor and technology roadmaps, and drives alignment across global Mastercard teams.

Role Overview : The Director of Product Management will join Mastercard's Cardholder Services (CHS) team to manage the digital platform at the heart of the CHS ecosystem. The Benefits Platform serves as the main system of record for cardholder benefit eligibility and content, enabling real-time benefit verification, customer-facing benefit experiences, and seamless integration with contact centers to ensure Mastercard cardholders enjoy consistent, high-quality benefits wherever they are.

This key Director role will be accountable for leading Benefits Platform product strategy end-to-end, partnering closely with engineering teams to enhance platform capabilities and deliver roadmap priorities. The Director will drive platform growth by expanding vendor integrations and customer adoption, leveraging innovative technologies to enhance platform features and addressing all aspects necessary to bring product features to market, including go-to-market strategies, pricing, sales training, and technical documentation. Additionally, this role will ensure alignment across the shared services that support the Cardholder Services program.

Responsibilities

• Own the vision and strategic roadmap for the Benefits Platform, developing 3-5 year enhancement strategies to grow platform adoption through innovative digital transformation initiatives
• Lead product ownership of the platform and all related services, partnering with engineering teams to deliver roadmap priorities and enhance platform capabilities for new feature development
• Drive platform growth by expanding vendor integrations and increasing the number of customers fully configured in the platform, focusing on adoption strategies that help vendors grow business and enable issuers to save costs and improve customer experience
• Execute on a vision to build feature-rich platform capabilities that create value for all partners, including personalized benefits for cardholders and seamless integration points for benefit administrators and vendors
• Commercialize platform features and services through sales materials, case studies, and partnership with Business Development teams to drive sales and support customer engagements
• Ensure alignment across shared service providers including Delivery, Billing, and Customer Experience teams, representing Cardholder Services needs and requirements
• Effectively negotiate with partners and technology vendors to optimize result and alignment to Cardholder Services and broader Mastercard objectives
• Manage business cases for new investments, co-own program KPIs tracking
• Ensure compliance with Privacy and Legal requirements for sensitive cardholder data
• Lead and develop direct reports, promoting professional development and growth

Skills & Qualifications

Corporate Security Responsibility

All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And, Therefore, It Is Expected That Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security And Must :

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