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Solo Quedan 24h! Technical II, Global IT Service Delivery...
ConcentrixBogotá, Bogotá, Distrito Capital, COHace más de 30 días
Descripción del trabajoBuilds strong relationships with assigned clients and CNX business units. Serves as the primary Concentrix IT contact for the client and internal business units. Responsible for all client IT communications and conflict resolution. Prime interface with client during outage and recovery management of all Severity 1 & 2 incidents (on call support 24x7 for Sev1). Deliver incident reports to clients per SLAs. Coordinate change management requests / approvals with client and CNX operations. Analyze outages; identifying trends and continuous improvement opportunities to reduce cost, reduce downtime, and increase customer satisfaction. Address client concerns in an efficient and timely manner. Chair - Daily / Weekly / Monthly client calls, followed by written minutes and actions. Partner with transition manager during new business implementations to facilitate smooth turnover to the ITSDM at “go live”. Assist IT solutions in understanding an existing account’s complexity, technology infrastructure, and long-term strategy. Partner with asset and pricing teams to develop cost effective solutions. Understand and communicate client business problems and needs to internal and external stakeholders by leading and being an active participant in operations and client-facing meetings. Deliver premier account monthly reviews to program and account management. Support business during client QBRs. Deliver IT initiatives in a timely manner, and within prescribed budget. Leads or participates in technical reviews of any contractual commitments in concert with Concentrix’s legal, operations and business units. Ensure technology SLAs are met. Drive velocity in service request delivery. Minimize technology costs. Seek client feedback to achieve perfect score. Develop IT related action plan to improve IT CSAT. Collaborate with innovation team to help drive perfect innovation CSAT score. Develop personal understanding of what it means to live the Concentrix Culture. Model the way by aligning actions and behaviors with the Concentrix Culture. Mentor others to understand and model the Concentrix Culture.
Technical II, Global IT Service Delivery
Concentrix Bogota, D.C., Capital District, Colombia
Job Title : Technical II, Global IT Service Delivery
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future.
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as 'World's Best Workplaces,' “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
Job Summary
Technical II, Global IT Service Delivery primary focus is to build strong relationships with designated clients. They serve as the primary contact with customers, the CNX Solutions team, the CNX program and the CNX account management and IT organization; supporting new business growth, change and incident management, projects, and service fulfillment delivery.
Requirements
- 2-4 years of experience as a technical SDM or related positions.
- Advanced English level.
- Project Management experience.
- Bachelor's Degree preferred.
Responsibilities
Location
COL Medellin - Fabricato - Cra. 50 #38a-185, Rincon Santos, Bello, Antioquia
Language Requirements
English (Required)
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Quedan 24H Technical • Bogotá, Bogotá, Distrito Capital, CO
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