▷ [Urgente] Manager, Service Reliability Engineering...

Overview

Manager, Service Reliability Engineering — Navitaire, an Amadeus company

Location : Bogotá, D.C., Capital District, Colombia (Hybrid)

Navitaire, an Amadeus company, is constantly trying to evolve the way the world thinks about travel. We are challenging industry norms by providing flexible systems on which our clients can deliver unequaled booking experiences. With more than 50 customers worldwide, including many of the world’s most successful hybrid and low-cost airlines, Navitaire offers a unique opportunity to make a large impact in the world of travel. As a member of the Technology Group at Navitaire you will work closely with the OUR support teams, architects and product owners, all solutions are in Azure, to offer all Cloud services in our products.

Summary of the Role : In Navitaire the Service Reliability Engineers create a bridge between development and operations by applying a software engineering mindset to system administration topics. The manager will lead the team responsible for working on projects or day to day operational activities aimed to ensure the reliability. This person will work with engineers, assist with monitoring, maintenance, and problem resolution of production applications. The candidate must be able to provide prompt technology operations support in a high energy, fast-paced environment. With our SRE team we are focusing to have our ideally efficiency in the main capabilities.

Responsibilities

• Manages a team of Staff employees and has accountability for their performance and results. Sets performance objectives, conducts performance reviews and recommends pay actions.
• Defines a vision for the team in line with the department strategy and operational challenges and translates it into a concrete action plan. Works with a high level of autonomy, with some guidance from Senior Manager.
• Acts as a reference across multiple areas, anticipating solutions to complex problems.
• Optimizes efficiency based on knowledge and experience with the policies, procedures and business plan.
• There will be end to end application operations management for Navitaire.
• The manager will manage the full application stack OS, Data Bases and Data Stores.
• Application, Links, vNW and the corresponding support functions according to the agreed service levels internal external.
• Change and Release Management : Manage and execute change, release and test processes and drive automation of these processes.
• Problem and Incident Management. Produces deliverables and carries out problem investigations, support or change management activities within timescales and standards defined by Team Leader or Project Leader.
• Combines technical skills with business awareness to get a bigger picture understanding of the Service Reliability Engineering.
• Provide support on related to production systems availability, latency, performance, efficiency issues.
• Support monitoring tools currently in production.
• Provide emergency response to production systems incidents.
• Maintain production ticketing system.
• Maintain the knowledgebase solution platform.
• Create, Delete and maintain production automation solutions using tools.
• Automation of day to day tasks.
• Resolve / remove false-positives alerts.
• Configure and update alert dashboards.
• Maintain tasks using task scheduler.
• Participate during application releases implementation.
• Analyze and interpret application logs to determine problem areas.
• Enhance current application and device monitoring systems.
• Help to evaluate application performance statistics including application and system response times.
• Excellent Technical knowledge on DevOps area where applications are hosted on Cloud.
• Should be able to design and deliver Highly efficient and scalable Test system.

Qualifications

Plus Skills

What We Can Offer You

Working At Amadeus, You Will Find

Application Process

The application process takes no longer than 10 minutes! Create your candidate profile, upload your Resume / CV and apply today!

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Details

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