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Concentrix Bogota, D.C., Capital District, Colombia

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Concentrix Bogota, D.C., Capital District, Colombia

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Job Description

TheAssociate Director serves as liaison with external clients, internal operations, and support teams to direct actions and performance, in alignment with contractual obligations. This role acts as primary point of contact for both external and internal partners.

Job Title :

Associate Director, Operations

Job Description

TheAssociate Director serves as liaison with external clients, internal operations, and support teams to direct actions and performance, in alignment with contractual obligations. This role acts as primary point of contact for both external and internal partners.

Essential Functions / Core Responsibilities

• Leads service delivery strategy to ensure key metrics attainment, driving revenue and profitability, acting as a strategic advisor to solution for immediate client needs
• Manages communication and overall relationship with client and internal partners; ensuring detailed planning, budgeting, and monitoring team operating objectives
• Responsible for driving cross-functional integration and collaboration to support consistency, best practice sharing, and identifying areas for improvement within program(s)
• Develops and directs client operational strategy ensuring adherence to contractual requirements and program performance
• Directs and manages all components of capacity planning inclusive of resource groups
• Owns success of the financial performance of client programs
• Directs and oversees client invoicing to ensure accuracy
• Leads client projects and initiatives to enhance program performance
• Negotiates as a core team member in the delivery of our contractual obligations
• Creation and execution of quarterly business reviews and executive review
• Provides significant input on budgets, financial analysis and pricing models

Internal Career Path Policies

Location :

COL Bogota - Calle 63 #24 - 80

Language Requirements :

Time Type :

Full time

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R1648952

Seniority level

Director

Employment type

Full-time

Job function

Management and Manufacturing

IT Services and IT Consulting

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