Esta oferta de trabajo no está disponible en tu país.

IT Technician (CGA Specialist)

Crimson EducationBogotá, Cundinamarca, .CO

Hace 1 día

Tipo de contrato

Quick Apply

Descripción del trabajo

About This Role

Join Crimson Global Academy as an IT Technician specializing in our unique educational technology ecosystem. This is an exciting opportunity to move beyond traditional IT support and become an expert in the platforms and workflows that power a fast-growing global online school.

You'll be the go-to specialist for CGA's academic and operational systems, handling complex issues that require deep platform knowledge and providing reliable support to staff and students across multiple time zones.

What You'll Do

Platform Expertise & Support

Troubleshoot and resolve common device issues for remote staff, teachers and customers (e.g., connectivity problems, performance issues, operating system updates, peripheral setup, and software installation). Guide users through remote device troubleshooting steps.

Advanced Troubleshooting

Diagnose and resolve complex issues specific to educational workflows, such as Class Notebook synchronization problems, Canvas LTI integration errors, and recording database issues

Document all troubleshooting steps and escalate complex cases to the CGA Engineering team with comprehensive details and much more!

What We're Looking For

Experience & Background

1-3 years in IT support or systems administration, with preference for remote, multi-platform environments

Proven track record of resolving issues beyond standard Tier 1 support level

Technical Expertise

Strong Microsoft 365 administration skills (Teams, OneNote, SharePoint, OneDrive)

Experience with Google Workspace, Zoom, and SSO / Identity platforms (Auth0, Cognito, Azure AD)

Canvas LMS or similar learning management system experience preferred

Basic SQL knowledge (Metabase / Snowflake) is a plus

Enthusiasm for learning new technologies and platforms

Essential Skills

Excellent communication abilities with both technical and non-technical users

Strong documentation and process-oriented mindset

Self-motivated with ability to work independently and take ownership of specialized support cases

Preferred Qualifications

CompTIA A+ certification

Bachelor's degree or diploma in relevant field

Experience in educational technology environments

Why Choose CGA?

Specialization Opportunity : Develop deep expertise in educational technology rather than general IT support

Growth Path : Work directly with our Engineering Team and academic leadership to shape the future of online education technology

Impact : Help build the foundation for autonomous CGA IT support while directly supporting student and teacher success

Innovation : Be part of a fast-growing organization that's redefining global online education

Flexibility : Fully remote role with the autonomy to make meaningful improvements to our support processes

Ready to Apply?

If you're passionate about educational technology and ready to take your IT support career to the next level, we'd love to hear from you!

Join us in building exceptional technology support for the future of online education.

Crear una alerta de empleo para esta búsqueda

Specialist • Bogotá, Cundinamarca, .CO

Ofertas relacionadas

Oferta promocionada
Nueva oferta

IT Security Consultant (Hybrid position) [Urgente]...

EurofinsBogotá, CO

Overview IT Security Consultant (Hybrid position) – Bogota, D.Eurofins Scientific is an international life sciences company providing analytical testing services to clients across multiple industr...Mostrar másÚltima actualización: hace 1 hora

Oferta promocionada
Nueva oferta

IT End User Services Senior Analyst (Solo Quedan 15h)...

VertivBogotá, CO

Provide competent technical support to all users in a timely manner following standardized processes to identify, analyze and solve any problems related to end user computers and their applications...Mostrar másÚltima actualización: hace 1 hora

Oferta promocionada

▷ Solo Quedan 15h! Principal IT Business Analyst SSC...

FinancecolombiaBogotá, Bogotá, Distrito Capital, CO

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovati...Mostrar másÚltima actualización: hace más de 30 días

Oferta promocionada
Nueva oferta

▷ Solo Quedan 24h! Work From Home Head of Product / Ref. 0084...

BairesDev LLCVilla de San Diego de Ubaté, CO

Overview WinDifferent specializes in helping businesses achieve rapid and sustainable growth through our powerful proprietary marketing system. Our data-driven solutions generate positive engagemen...Mostrar másÚltima actualización: hace 1 hora

IT Level 2 Technician (Microsoft 365 & Intune)

BruntWorkBogota, DC, co

Quick Apply

Contract type : Independent Contractor.Monday to Friday, from 9 : 00 AM to 5 : 00 PM Eastern Time.Join a forward-thinking IT services company that prides itself on building lasting relationships with cl...Mostrar másÚltima actualización: hace 12 días

Oferta promocionada

AWS Technical Architect

XnrsolutionsWorkFromHome, Cundinamarca, Colombia

AWS Technical Architect (Bogota, Colombia).This individual will play a strategic role in designing and delivering scalable, secure, and high-performance architectures—particularly focused on.The AW...Mostrar másÚltima actualización: hace 13 días

Oferta promocionada
Nueva oferta

Supervisor instalacion y mantenimiento...

Empresas Gasco. Unigas / VidagasVilla de San Diego de Ubaté, CO

Estamos buscando un Supervisor Técnico de Servicios instalaciones de gasoductos! En Empresas Gasco queremos sumar a nuestro equipo Supervisor de obra de instalación y mantenimiento de redes de med...Mostrar másÚltima actualización: hace 1 hora

Mid IT Administrator Analyst - Bogota 2025

DialecticaBogotá, Bogota, CO

Quick Apply

Dialectica is a leading B2B information services firm that serves the world's top consulting, investment and largest corporate businesses, by enabling them to gather real-time information and insig...Mostrar másÚltima actualización: hace 13 días

IT Support Engineer

First Line SoftwareBogotá, Bogota, Colombia

Quick Apply

At First Line Software, we design and deliver innovative technology solutions that help companies worldwide grow and transform. With a global team of experts, we support businesses across industries...Mostrar másÚltima actualización: hace 19 días

Sr QA Engineer - IT Support Background | LATAM

Prometeo TalentBogotá, Bogotá, .CO

Quick Apply

Recruitment Agency spread throughout America and Europe.We excel in connecting companies with exceptional tech and engineering professionals. We have partnered with a US-based SaaS Company looking t...Mostrar másÚltima actualización: hace más de 30 días

Oferta promocionada
Nueva oferta

[Busqueda Urgente] System Provisioning Analyst...

ScotiabankBogotá, CO

Requisition ID : 231513 Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota. Join a purpose driven winning team that promotes creativity and innovation i...Mostrar másÚltima actualización: hace 1 hora

IT Project Coordinator

T-mapp JobsBogotá, Bogota, Colombia

Quick Apply

Chubb, a leading global insurance company with a presence in more than 54 countries, is opening its new Engineering Center in Bogotá. This strategic hub will drive digital transformation and the dev...Mostrar másÚltima actualización: hace más de 30 días

Zendesk Administrator (BOG)

Hire Horatio CXBogota, Bogota, CO

Quick Apply

Position Summary We are seeking an experienced Zendesk Administrator with a strong technical background to lead the configuration, optimization, and integration of our Zendesk instance.The ideal ca...Mostrar másÚltima actualización: hace más de 30 días

Oferta promocionada

IT Risk Lead...

ScotiabankBogotá, Bogotá, Distrito Capital, CO

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert : Requisition ID : 232046 Join a purpose driven winning team, committed to results, in an inclusive and hig...Mostrar másÚltima actualización: hace más de 30 días

Oferta promocionada

Senior IT Architect, Solutions - BCG Platinion

Boston Consulting Group (BCG)Bogotá, Bogotá, Distrito Capital, Colombia

Senior IT Architect, Solutions - BCG Platinion.Senior IT Architect, Solutions - BCG Platinion.Senior IT Architect, Solutions - BCG Platinion. Senior IT Architect, Solutions - BCG Platinion.Get AI-po...Mostrar másÚltima actualización: hace más de 30 días

Umbraco Engineer

IT LabsBogotá, Bogota, CO

Quick Apply

The company is undergoing a large-scale digital transformation, shifting from a traditional marketing services provider to a technology-driven partner that delivers integrated creative, data, and d...Mostrar másÚltima actualización: hace 8 días

Profesional de Abastecimiento IT

T-mapp JobsBogotá, Bogota, Colombia

Quick Apply

Serás responsable de gestionar el abastecimiento de la organización, asesorando a las diferentes áreas en la planificación de compras, contratación y seguimiento de bienes y servicios necesarios.Tu...Mostrar másÚltima actualización: hace más de 30 días

IT Manager

Nue.io CareersBogotá, Bogota, .CO

Quick Apply

We believe that the right way to accelerate business results is by giving go-to-market teams.ANY revenue model, across ANY channel, with complete and accurate revenue visibility end-to-end.This req...Mostrar másÚltima actualización: hace 18 días