Note : Non-bilingual candidates won't be considered for this position (English B2 Intermediate - C1).
Director of Operations will be required to work On-Site in Barranquilla City.
JOB SUMMARY
The Director of Operations is the main face when dealing with the day-to-day operation for both internal and external clients. They play a significant role in the partnership that takes place between our organization and the external client by setting the right tone for every interaction and resolution provided as well as guaranteeing a smooth operation.
RESPONSIBILITIES
- Maintain effective communication with staff and clients, ensuring alignment in operational processes, conflict resolution, and relationship strengthening through meetings, emails, and calls.
- Coordinate and analyze workload with QA and WFA, oversee productivity reports, manage operational requests, and allocate personnel according to client requirements.
- Support supervisors and team leads, ensure staff training in internal procedures, and organize monthly meetings with formal follow-ups.
- Accurately manage payroll, ensure regulatory compliance, process leave requests, report additional charges, and maintain transparency in billing.
EDUCATION AND EXPERIENCE
5+ years of experience in leadership roles in the BPO industry.Advanced English proficiency.Microsoft Office (Teams, Outlook), LSG Portal, 3CX.BENEFITS
High competitive salary.Schedule from Monday to Friday (Weekends Off).Growth opportunities.Seniority level
Mid-Senior levelEmployment type
Full-timeJob function
AdministrativeIndustries
Outsourcing and Offshoring Consulting#J-18808-Ljbffr