Sr. AWS Consultant...

Overview

Join to apply for the Sr. AWS Consultant role at NeuraFlash. NeuraFlash is redefining the future of business through AI and technologies like Agentforce, Salesforce Einstein, Service Cloud, and Amazon Connect. We craft intelligent solutions to revolutionize workflows, elevate customer experiences, and deliver tangible results. We are pioneering generative AI and AI agents, and we invite you to be part of this journey with a team of experts focused on pushing boundaries and creating impactful customer outcomes.

Responsibilities

• Support customers in the adoption of Amazon Connect solutions, ensuring successful implementation and positive outcomes for NeuraFlash clients.
• Conduct technology assessments and audits to identify the need to move to CCaaS AWS Connect Platform, improving agent experience and productivity.
• Educate customers on the value proposition of AWS and participate in deep architectural discussions to ensure cloud deployment success.
• Facilitate business process reviews with customers; assist in documenting needs to guide solution design.
• Translate high-level business goals into actionable, clear, and well-structured user stories for development or implementation teams.
• Act as a liaison between technical teams and business stakeholders, communicating technical concepts clearly and managing expectations and priorities.
• Collaborate with Solution Architects to review and approve Solution Designs, ensuring best practices and standards are followed.
• Collect business requirements and work with Solution Engineers, Solution Architects, and Practice Lead to generate estimates and timelines for Statements of Work.
• Deliver customer end-user training and documentation.

Qualifications

What’s it like to be a part of NeuraFlash?

Location : NeuraFlash offers flexibility to work in the location that fits your lifestyle. For those preferring an office setting, this role may be based in hub locations within the United States. Remote options are available for U.S. locations, Canada (Alberta, British Columbia, Ontario), India, and Colombia.

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