About the role
As a Senior Technical Consultant, you will ensure seamless integration and functionality across our systems. You will be a valued member of the Travel & Hospitality team and work collaboratively with a dynamic and inclusive team within the environment at Cognizant.
In this role, you will :
- Implement and manage ServiceNow ITSM, ITOM, and ITAM solutions to optimize IT operations, ensure service delivery, and align with industry best practices.
- Collaborate with cross-functional teams and stakeholders to integrate ServiceNow applications, gather requirements, and translate them into effective technical solutions.
- Provide technical expertise and guidance in designing workflows, automating processes, and supporting troubleshooting to enhance efficiency and reduce manual intervention.
- Monitor, audit, and document system performance and configurations to ensure compliance, data integrity, security, and continuous improvement.
- Train and support end-users while staying updated on ServiceNow advancements, driving innovation and maximizing the value of IT services.
Work model :
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 2-3 days a week in a client or Cognizant office in Barranquilla, AT. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered :
Extensive expertise in ServiceNow ITSM, ITOM, and ITAM, with proven experience in implementing and managing these solutions.Strong analytical and problem-solving skills to resolve complex technical issues and optimize IT infrastructure.Excellent communication and collaboration abilities, enabling effective teamwork across diverse groups.Solid background in IT infrastructure management and optimization, with the ability to work independently and manage multiple priorities in fast-paced environments.Commitment to continuous learning and industry awareness, staying current with emerging trends and best practices.Benefits :
A career in one of the largest and fastest growing IT services providers worldwide.Ongoing support and funding with training and development plans.Opportunity to work for leading global companies.Our work environment is diverse, collaborative and inclusive. We create conditions for everyone to thrive.A highly competitive salary and great benefits, such as Allianz for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.#J-18808-Ljbffr