Senior Product Manager, Consumer (LATAM)

Senior Product Manager, Consumer (LATAM)

We're looking for a Sr. Product Manager to join our Consumer product team, which is responsible for the experience that consumers have when interacting with brands using Gladly. This experience covers the range of ways to communicate with customer support agents (we call them heroes), finding answers to frequently asked questions, and more. The team works at the cutting edge of crafting AI-powered consumer experiences across all channels. Our product teams are led by a product manager, designer, and engineering manager, and are organized around personas, which helps us create a long-term vision and build toward that.

What you’ll do on the team :

• Create a vision and strategy for your product area that furthers the company goals and vision
• Deeply understand the market and customer needs to identify compelling problems worth solving and the viability of solutions, in partnership with design, marketing, and engineering
• Validate, plan, and deliver on both impactful enhancements and new products
• Collaborate across Product teams to build a cohesive product and hone your PM craft
• Bring others along in the process (Sales, Customer Success, Execs, partners, etc.), and align teams with a clear message

A few projects you could be working on :

What you’ll bring to the team :

Why Join Gladly?

At Gladly, we’re not just building software—we’re transforming an industry. We take a people-first approach, both in our product and our culture. When you join us, you’ll enjoy :

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Note : This posting includes information about the Senior Product Manager role in LATAM and related team opportunities; it does not suggest any open roles beyond this posting.

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