About the Role :
SugarCRM is hiring a Regional Technical Support Delivery Manager to lead frontline support execution across your designated region. This role is foundational to our support delivery strategy—ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution.
As an Information Security Architect , you will be responsible for designing, implementing, and maintaining the company’s information security strategy, ensuring that systems, applications, networks, and data are protected against potential threats. You will work closely with multiple teams — including IT, Development, Operations, and Audit — to make sure that security is embedded in every stage of the company’s technology and business processes.
This position plays a critical role in safeguarding our organization’s digital assets, maintaining compliance with industry standards, and fostering a culture of security awareness across the company.
Impact you will make in the role :
- Design, define, and implement security controls, policies, and architectures to protect the company’s information assets.
- Conduct risk assessments and develop mitigation plans based on identified vulnerabilities or threats.
- Oversee and manage the security architecture across cloud environments, servers, networks, and applications.
- Investigate and respond to security incidents, including root cause analysis and preventive action plans.
- Ensure compliance with relevant security standards and regulations (e.g., ISO 27001, GDPR, NIST).
- Collaborate with development teams to integrate security best practices into the software development lifecycle.
- Manage or support security tools and platforms such as firewalls, vulnerability scanners, endpoint protection, and monitoring systems.
- Prepare regular reports on security status, metrics, and incident responses for management and stakeholders.
- Provide guidance and training to internal teams to promote cybersecurity awareness and compliance.
REQUISITOS MÍNIMOS
Preferred Qualifications :
5+ years of experience in information security roles, ideally in architecture, governance, or risk management.Proven experience implementing or managing security frameworks and compliance programs (ISO 27001, GDPR, NIST, etc.).Strong knowledge of cloud environments (AWS, Azure, GCP), networks, operating systems, and identity management.Hands-on experience handling security incidents, vulnerability assessments, and threat mitigation.Excellent communication skills, with the ability to explain technical issues to non-technical audiences.English : Intermediate to advanced level (B2–C1), both written and spoken.Preferred Qualifications
Professional certifications such as CISSP, CISM, CEH, or CompTIA Security+.Experience in SaaS, FinTech, or software-based environments with high security requirements.Knowledge of IT governance frameworks (e.g., ITIL, COBIT) or agile methodologies in security.Familiarity with SIEM systems, threat intelligence tools, and automation platforms.Previous experience leading or mentoring a security or IT team.Perks :
Schedule : Monday to Friday, 8 : 00 am to 5 : 00 pm
Location : Hybrid Position Medellín, 3 days office work and 2 days work from home
Salary : $18,000,000 COP - $23.000.000
Contract Type : Indefinite Term Contract.