Director, Sales

Overview

Over 7,500 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

We’re looking for a Director, Sales (AMER) to help grow and lead our sales efforts across North, Central, and South America. This role is critical to driving regional revenue growth, developing high-performing account executives, and ensuring our sales strategy is executed effectively. In this position, you’ll take a hands-on and strategic approach to building pipeline, closing business, and supporting the Americas market. You’ll hire and lead a team of talented account executives, partner closely with Marketing, SDRs, and Channel Partners, and collaborate with internal teams to deliver results that help Customer.io expand its footprint.

If you thrive on building strong teams, driving new business, and rolling up your sleeves to win deals, we’d love to hear from you!

What we value

• Solution-Oriented Conversations : We focus on uncovering real business challenges and tailoring solutions that create meaningful impact.
• Long-Term Partnerships : Our goal isn’t just closing a deal — it’s building trust and delivering value that compounds over time.
• Strategic Selling : We elevate the conversation beyond features, guiding customers through outcomes and opportunities that align with their business priorities.
• Integrity in the Process : We believe in transparent, respectful sales practices that earn credibility with customers and colleagues.
• Curiosity and Discovery : The best sales outcomes come from thoughtful questions, active listening, and understanding before prescribing.
• Collaboration Across Teams : We succeed by working hand-in-hand with Marketing, Customer Success, and Product.
• Excellence and Accountability : We set a high bar for preparation, execution, and follow-through — always focused on delivering results the right way.

What you’ll do

What we're looking for

We believe in transparency. Starting salary for this role is $335,000 OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family . We also offer 16 weeks paid parental leave, unlimited PTO , stipends for remote work and wellness, a professional development budget, and more.

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io is an equal opportunity employer. We do not discriminate on the basis of protected characteristics and we encourage applicants from all backgrounds to apply.

Disclaimer : This job description is subject to change at any time and does not form part of a contract of employment.

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