▷ [Aplica ya] Coordinador Mesa De Servicio...

Help Desk Technician

Position Overview :

We are seeking a skilled Help Desk Technician to engage with our dynamic team. This role involves managing, deploying, and maintaining technical systems and equipment while providing first-line technical support. As a Help Desk Technician, you will ensure system security, optimize efficiency, and support a seamless user experience for our teams and stakeholders.

Purpose :

To manage equipment, provide technical support, maintain system security, and document processes, ensuring operational excellence and user satisfaction.

Key Responsibilities

Equipment Management

• Procuring, preparing, and maintaining equipment inventory.
• Coordinating equipment deployment, returns, repairs, and replacements.

System Deployment and Configuration

Technical Support

System Monitoring and Maintenance

Documentation and Knowledge Sharing

Security and Compliance

Required Skills and Qualifications

Technical Expertise

Soft Skills

What We Offer

Help Desk Analyst

We are looking for a new GIGAnte to join our team as a Help Desk Analyst Semisenior.

Where you will have the opportunity to be part of a multicultural team, providing managed connectivity solutions specializing in reliable internet.

What You’ll Do

We’ll Expect You To Have

What We Offer

Help Desk Specialist

Duration : 12‑month contract

Location : Bogota, Colombia (Remote)

These are weekend positions working 3 weekdays and Saturday and Sunday.

Job Description

Primary responsibilities include troubleshooting, analyzing and resolving technical issues for onsite and remote clients while providing outstanding positive customer experience. This position is the first line of IT support.

Other responsibilities will include working with the level 2 and IT operations teams on different issues. You will also assist in the testing of new tools to grow the team’s productivity and efficiency.

Responsibilities

Preferred Requirements

Help Desk L1

Help Desk N1

Factech es una empresa multinacional especializada en proporcionar a las grandes compañías servicios de IT.

Perfil Solicitado

Importante

¿Qué ofrecemos?

FacTECH Colombia

Help Desk Manager

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Job Description

As a member of the Corporate Technology Support team, the IT Service Desk Manager will be responsible for managing a team of Service Desk Analysts for day‑to‑day operations, people management, and escalation management. Additionally, this role will require a transformational mindset to identify areas of opportunities to automate and simplify processes.

Key Responsibilities

Qualifications

5+ years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g., Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.

Preferred qualifications

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