Manager – AFR / OFR CPM...

Title : Manager – AFR / OFR CPM

Location : GSC BOG

Key Responsibilities

• General purpose of the function : Develop a strong and trustful relationship with clients through timely and accurate communications.
• Responsible for providing support to the assigned account.
• Review and ensure the achievement of specific client KPIs and service agreements.
• Provide performance reports.
• Maintain communication with internal / external third parties to meet client expectations.
• Provide proactive issue resolution and corrective actions to ensure service excellence.
• Key contact for escalations.
• Develop a sustainable relationship with internal and external stakeholders.
• Coordinate business implementations.
• Participate / lead customer reviews (QBR and / or MBR).
• Complexity of the problem / process.
• Coordinate stakeholder activities and ensure quality and timeliness.
• Understand client documentation requirements and provide guidelines to stakeholders to ensure compliance.
• Recommend and coordinate necessary changes based on process analysis.
• Assist DGF operations in resolving complex issues

Skills / Requirements

Relevant information

#J-18808-Ljbffr