Global T&E Process Owner – SAP Concur Expert...

Overview

Global T&E Process Owner – SAP Concur Expert

You will be responsible for overseeing and managing the company's global travel and expense processes. This role ensures policy and process compliance and will work closely with finance, HR, and procurement to implement and maintain best practices in travel and expense management. You will also oversee the Help Desk and Vendor Query Portal to ensure prompt resolution and stakeholder satisfaction.

Responsibilities

• Vendor Query Portal Management : Oversee the end-to-end process of vendor query resolution through the vendor query portal; collaborate with IT and vendors to enhance functionality and user experience.
• Help Desk Operations : Establish and manage a centralized help desk function to address internal and external inquiries related to vendor interactions; implement best practices for ticketing systems and knowledge base management.
• Query Resolution and Escalation : Act as a subject matter expert in resolving complex vendor queries, provide guidance for timely resolution; implement escalation procedures for high-priority issues.
• Vendor Relationship Management : Collaborate with procurement and vendor management teams to identify trends in vendor queries and address recurring issues; maintain positive relationships with key vendors through effective communication and issue resolution.
• Travel & Expenses Management : Act as subject matter expert for travel and expenses inquiries; use Concur or other tools to manage end-to-end processes, ensuring policy compliance.
• Concur Expertise : Serve as the Concur system expert, provide advanced training and support to users; collaborate with IT to implement system upgrades and enhancements.
• Expense Reporting and Auditing : Monitor expense reporting, review and audit submitted reports for accuracy and policy compliance; maintain controls to mitigate financial risk.
• Global Compliance : Ensure adherence to global travel and expense policies, regulatory requirements, and industry standards; stay informed about regulatory changes and update policies accordingly.
• Issue Resolution : Investigate and resolve complex issues related to invoice processing, payment discrepancies, and vendor inquiries; provide timely solutions to maintain process flow.
• Invoice Issue Escalation : Escalate invoice discrepancies or issues related to OCR, workflows, and processing to appropriate departments for resolution.
• Reporting and Analysis : Generate and analyze reports on travel and expenses; develop KPIs to measure process effectiveness and identify improvement opportunities.
• Desktop Procedure (DTP) Approval : Approve and update desktop procedures for tasks within the Invoice to Pay process to ensure consistency and accuracy.

Qualifications

Additional Information

Please submit your resume in English.

Hybrid Work Model : We provide a flexible work arrangement, requiring employees to be on-site at our office in Centro Comercial Viva, Envigado for 2 days per week, with the remaining 3 days working from home.

Job Details

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