[Busqueda Urgente] Coordinador De Mesa De Ayuda...

Help Desk Technician

About Us : Pharmbills is a leading American outstaffing company that connects exceptional talent worldwide with industry leaders in healthcare, finance, real estate, and beyond. With a strong international presence and a fast-growing team in Bogota, we aim to deliver innovative solutions while fostering professional growth.

Position Overview : We are seeking a skilled Help Desk Technician to engage with our dynamic team. This role involves managing, deploying, and maintaining technical systems and equipment while providing first-line technical support. As a Help Desk Technician, you'll ensure system security, optimize efficiency, and support a seamless user experience for our teams and stakeholders.

Purpose : To manage equipment, provide technical support, maintain system security, and document processes, ensuring operational excellence and user satisfaction.

Key Responsibilities :

• Equipment Management :
• Procuring, preparing, and maintaining equipment inventory.
• Coordinating equipment deployment, returns, repairs, and replacements.
• System Deployment and Configuration :
• Installing and configuring hardware and software components.
• Performing initial setup, testing, and ensuring system readiness.
• Technical Support :
• Addressing technical inquiries and resolving issues as the first point of contact.
• Escalating complex challenges to specialized teams when necessary.
• System Monitoring and Maintenance :
• Monitoring system performance and ensuring infrastructure health.
• Conducting routine updates, troubleshooting, and backups to ensure data integrity.
• Documentation and Knowledge Sharing :
• Developing and maintaining a knowledge base for troubleshooting and support.
• Creating user guides for equipment and software use.
• Security and Compliance :
• Implementing and enforcing security policies to prevent unauthorized access.
• Monitoring and responding to potential security threats.
• Staying updated on emerging technologies and best practices.
• Engaging in training and certification opportunities to enhance skills.

Required Skills and Qualifications :

Technical Expertise :

Soft Skills :

What We Offer :

If you're ready to contribute your technical expertise and innovative mindset, we encourage you to apply and engage with our thriving team.

Help Desk Analyst

Summary : We are looking for a new GIGAnte to join our team as a Help Desk Analyst Semisenior. Where you will have the opportunity to be part of a multicultural team, providing rapidly growing managed connectivity solutions, specializing in providing reliable internet.

What You'll Do :

We'll Expect You To Have :

What we offer :

About GIGA IT : We believe that our differential value lies in our human capital, building a long‑lasting relationship beyond mere deliverables. You will be part of a Latin American company with expert teams that can enrich your knowledge. Thanks to our flexible way of working, we leverage the talent of our collaborators located in different regions of the world. Our core values are : Trustworthy, Adaptable, Passionate, Committed.

Help Desk Specialist

Role : IT Help Desk | Duration : 12‑month contract | Location : Bogota, Colombia (Remote). These are weekend positions working 3 weekdays and Saturday and Sunday.

Job Description : Are you looking to kickstart a new IT career with a unified elite team? Here is a great opportunity for you to grow with a large and outstanding company. You could make a difference by becoming a member of our client Service Desk. Your primary role will be to troubleshoot, analyze and resolve IT incidents impacting the computers of our client. The primary responsibilities include troubleshooting, analyzing and resolving technical issues for onsite and remote clients while providing outstanding positive customer experience. This position is the first line of IT support.

Our team provides outstanding customer experience while also troubleshooting a large array of issues affecting client employees. Other responsibilities will include working with the level 2 and IT operations teams on different issues. You will also assist in the testing of new tools to grow the team's productivity and efficiency.

Responsibilities :

Qualifications :

Preferred Requirements :

Help Desk N1

Factech es una empresa multinacional especializada en proporcionar a las grandes compañías servicios de IT en las principales tecnologías, contamos con más de 2500 profesionales al servicio de nuestros principales clientes. Nuestras sedes se reparten en España, Colombia y México.

Nos encontramos en constante búsqueda e incorporación de talento, es por eso que seguimos ampliando nuestro equipo incorporando 2 Técnicos de Soporte.

Perfil Solicitado :

Importante :

¿Qué ofrecemos?

¿Aceptas el desafío? Te esperamos con los brazos abiertos. En Factech fomentamos un entorno laboral basado en el respeto por nuestros profesionales, el desarrollo profesional y la promoción de la igualdad de oportunidades sin discriminación alguna por cuestión de género, es por eso que te invitamos a formar parte de nuestra gran familia Factech.

FacTECH Colombia

Help Desk Manager

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose‑driven industry leader. Join us today and experience Life at Visa.

Job Description : As a member of the Corporate Technology Support team, the IT Service Desk Manager will be responsible for managing a team of Service Desk Analysts for day‑to‑day operations, people management, and escalation management. Additionally, this role will require a transformational mindset to identify areas of opportunities to automate and simplify processes. The ideal candidate will possess a blend of operational and automation skills, dedicated to driving high‑quality customer service and elevating our Service Desk operations.

This role is an excellent opportunity for someone who is passionate about :

Key Responsibilities

Qualifications

5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Master’s, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.

Preferred qualifications include technical competence, operations efficiency, capacity planning, independent thinking, business case experience, strong people leadership, effective communication, collaboration, emotional intelligence, change adaptability, project management, conflict resolution, cultural competence, change management, and proven experience as a Service Desk Leader. Additional technical requirements include troubleshooting knowledge for Microsoft Windows, Mac, mobile devices, Office 365, Exchange, Outlook, printers, Wi‑Fi, VPN, Microsoft Active Directory, basic network management, remote support tools, ServiceNow, ITIL framework, and relevant certifications.

Additional Information : Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Insight Global Technical Support

Insight Global is seeking a Technical Support Specialist to assist internal users with computer applications and hardware, including PCs, servers, and mainframes. The role involves answering questions about system procedures, online transactions, system status, and downtime protocols. The specialist will collaborate with network services, software engineering, and application development teams to restore service and resolve issues. They will maintain a troubleshooting log and communicate regularly with supervisors and senior team members for guidance and feedback. The position also requires building strong internal relationships and explaining relevant policies and practices as needed.

Top Requirements :

Shift : 6 AM - 3 PM CT – Sunday & Wed. through Saturday; 6 AM - 3 PM CT – Sunday through Wed & Saturday; 11 AM - 8 PM CT – Sunday & Wed. through Saturday; 11 AM - 8 PM CT – Sunday through Wed & Saturday. $4‑8 / hr USD.

#J-18808-Ljbffr