▷ Urgente! [R] Head of Maintenance Operations...

About the job : Head of Maintenance Operations

Location : Remote from Latin America

Working Hours : U.S. Business Hours (CST / EST preferred)

English Level : Advanced (C1+)

About the Role

A fast-scaling U.S.-based single-family rental platform is hiring a Head of Maintenance Operations to lead and scale maintenance across a growing portfolio of homes in multiple U.S. markets. This is the most senior maintenance role in the company — ideal for someone with deep property maintenance knowledge, exceptional remote troubleshooting skills, and a track record of managing distributed teams and vendors.

Responsibilities

Strategic Maintenance Execution

• Own the end-to-end maintenance function across all properties.
• Remotely diagnose complex repair issues using resident interviews, photos / videos, and IoT data. Achieve95% first-call diagnostic accuracy.
• Build and refine preventive maintenance programs to reduce reactive work and extend asset life.
• Manage and mentor a growing team.
• Set clear KPIs, improve productivity, and maintain team engagement scores of 4 / 5.
• Source, vet, and onboard vendors in underserved markets. Reduce vendor onboarding time by 30%.
• Track vendor performance using cycle times, callback rates, and satisfaction scores. Replace underperformers as needed.

Budget & Cost Control

Operational Improvements

Requirements

Preferred Qualifications

Compensation & Logistics

What Success Looks Like

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