Bilingual Customer Service Representative (advanced english) - Bogotá

Bilingual Customer Service Representatives (B2 English Level)

Interview in English

• Location: Bogotá, Colombia
• Full-time
• $3,200,000 COP (Gross Monthly Salary)
• On-site
• Permanent Contract
  
  

About the Role:

We are looking for detail-oriented and passionate bilingual representatives to join our customer service team specializing in payments and transactions. In this role, you will handle voice interactions, assisting users of a popular U.S.-based financial app similar to Nequi. Customers will contact you to resolve inquiries about the app, transaction issues, and general support questions.

Responsibilities:

• Provide customer support in English via phone calls, addressing inquiries and concerns regarding the payment application.
• Guide users in resolving technical and financial issues related to the app.
• Maintain a professional and friendly approach in all interactions.
• Manage calls efficiently while ensuring high-quality service. Document and follow procedures to resolve issues effectively.

Requirements:

• B2 English level: Ability to communicate clearly and effectively in English.
• Residency in Bogotá.
• 18 years or older.
• High school graduate.
• Basic computer skills (operating systems, internet) and multitasking abilities.
• Excellent customer service skills and a positive attitude.
• For foreign applicants: Valid PPT and passport required.
• Work modality: On-site at our offices in Urban 165.

What We Offer:

Competitive Salary:

• Full-time (46 hours per week): $3,200,000 COP per month.
• Two consecutive days off during the week, ensuring work-life balance.
• Permanent contract with full legal benefits, guaranteeing job stability.

Paid Training:

• We provide comprehensive training to ensure you feel prepared and confident from day one.

Additional Benefits for On-Site Work:

• Enjoy perks in a professional and dynamic work environment.

Qualifications:

• Education: High school diploma.
• Languages: Intermediate English (B2).
• Experience: No prior experience required.

Apply now and take the next step in your career!