Customer Care Representative

Job Description

This is a remote position.

Job Title : Customer Care Representative

Employment Type : Full-Time

Schedule :  Monday to Friday 8am to 5pm 1 hour unpaid break

Client time zone :  Eastern Standard Time (New Jersey)

Client Overview

Join a thriving electrical contracting company that’s revolutionizing how trade services connect with their community! This established business serves both residential and commercial clients across New Jersey, providing essential electrical repairs, installations, and lighting solutions. They’re passionate about showcasing their craftsmanship and building genuine relationships with customers through authentic, engaging content. With a strong foundation and growing digital presence across multiple platforms, they’re ready to take their marketing to the next level with a dedicated creative professional.

Key Responsibilities :

Answer incoming calls in a professional and courteous manner.

Book appointments and schedule service calls efficiently.

Dispatch technicians based on availability, location, and urgency of requests.

Make outbound phone calls to confirm appointments, follow up with customers, and provide updates.

Maintain accurate records of customer interactions, appointments, and service requests.

Assist with general office and administrative support as needed.

Qualifications :

Previous experience in customer service, call center and scheduling / dispatch

Strong communication and phone etiquette skills.

Ability to multitask, stay organized, and work in a fast-paced environment.

Proficient in using scheduling software, CRM systems, or similar tools (training provided).

Problem-solving skills and a customer-first attitude.

Ability to communicate effectively in Spanish (preference)

Requirements

Previous experience in customer service, call center, or scheduling / dispatch role preferred. Strong communication and phone etiquette skills. Ability to multitask, stay organized, and work in a fast-paced environment. Proficient in using scheduling software, CRM systems, or similar tools (training provided). Problem-solving skills and a customer-first attitude.