Customer Service Specialist

Customer Service Specialist Remote

Location Medellin - Colombia

Come build something that matters.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you Join our top-notch team of more than 50000 diverse and high-performing professionals globally who are making their mark on some of the worlds most beloved brands including DEWALT BLACKDECKER CRAFTSMAN STANLEY CUB CADET and HUSTLER.

The Job:

As the Customer Service Specialist you will support our Customer Service daily operational rhythms. This includes entering and maintaining customer account information for orders entering & processing orders into our various order intake systems and contacting customers for missing order specifications via various channels using designated ERP operating systems and web-based tools.
Success in this role will include the ability to research answers using multiple resources to process orders in a timely manner. This individual will be required to work in a fast-paced environment have an attention to detail and be well organized.. Youll get to:

• Execute all tasks with high quality output and in a time manner that achieves associated KPI targets.
• Process and handle customer requests orders and other customer related matters pertaining to order coordination and logistics.
• Act as a liaison with operations sales personnel and other partners to meet and exceed customer expectations.
• Maintain working knowledge of all company products services and processes.
• Develop proficiencies in learning and processing cross branded orders
• Other duties as assigned by management.
• Answer incoming calls and execute outgoing calls in support of customers Sales and supplier and peers in a timely manner to ensure a high level of customer satisfaction
• Process customer and internal requests in a positive and professional manner while adhering to Stanley
• Black & Deckers Code of Business Ethics
• Enter credit card transactions while ensuring accuracy while adhering to all PCI compliance and internal regulations/standards.
• Maintain working knowledge of company products policies services and procedures

The Person:

You love to learn and grow and be acknowledged for your valuable contributions. Youre not intimidated by innovation. Wouldnt it be great if you could do your job and do a world of good In fact you embrace it. You also have:

• 0 - 2 years of customer service experience
  Proficient in Microsoft Office; Excel PowerPoint Word etc.
• SAP & Salesforce preferred
  Customer Focused
  Ability to work flexible work hours and overtime if needed
• Self-starter with ability to work independently
• Proficient in Microsoft Office with emphasis on Word Excel and Outlook
• Strong communication skills in English written and verbal
• Strong attention to detail and organizational skills
• Commitment to Customer Service
• Patience and a positive work attitude

The Details:

Youll receive a competitive salary and a great benefits plan.

And More:

We want our company to be a place youll want to be and stay. Being part of our team means youll get to:

• Grow: Be part of our global company with 20 brands to grow and develop your skills along multiple career paths.
• Learn: Have access to a wealth of learning resources including our digital learning portal.
• Belong: Experience an awesome place to work where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism giving back and sustainable business practices.

Whats more youll get that pride that comes from empowering makers doers protectors and everyday heroes all over the world. Were more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. Were visionaries and innovators. As successful as weve been in the past we have so much further to go. Thats where you come in. Join us!

#LI-Remote

We Dont Just Build The World We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative tech-driven and highly collaborative team environment supported by over 43500 professionals in 60 countries across the globe. Here youll get the unique chance to impact some of the worlds most iconic brands including STANLEY TOOLS DEWALT CRAFTSMAN MAC TOOLS and Black Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

Were the Worlds largest tool company. Were industry visionaries. Were solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art smart factory products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843 but that hasnt stopped us from evolving into a vibrant diverse global growth company.

Global Benefits & Perks
Youll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

What Youll Also Get

Career Opportunity: Career paths arent linear here. Being part of our global company with 60 brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:
Our lifelong learning philosophy means youll have access to a wealth of state-of-the-art learning resources including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because thats how the best work gets done. Youll find we like to have fun here too.

Purpose-Driven Company:
Youll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism giving back and sustainable business practices.

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1