✨ Customer Experience Associate | Luxury Home Furnishings Brand ✨
📍 Location: Medellín, Colombia
🕒 Employment Type: Full-Time
Are you passionate about delivering exceptional customer experiences?
Join a world-renowned luxury home furnishings and interior design brand where every customer interaction matters. We are looking for a Customer Experience Associate who thrives in a fast-paced environment, loves helping people, and is committed to providing white-glove service that exceeds expectations.
This is your opportunity to become a key ambassador for a prestigious brand while building meaningful customer relationships and growing your career in a dynamic, customer-centric environment.
What You'll Do
✅ Deliver a premium, personalized customer experience across every interaction.
✅ Represent the brand with professionalism, empathy, and excellence.
✅ Welcome customers, identify their needs, and connect them with the right solutions.
✅ Build strong relationships through proactive communication and follow-up.
✅ Resolve customer concerns with sound judgment and a customer-first mindset.
✅ Collaborate with cross-functional teams to ensure seamless service delivery.
✅ Educate customers about our luxury products, services, and Interior Design offerings.
✅ Identify opportunities to connect customers with design professionals.
✅ Contribute innovative ideas to continuously improve customer satisfaction and operational excellence.
What We're Looking For
✔ Previous experience in Customer Service, Hospitality, Retail, Luxury Sales, or similar customer-facing roles.
✔ Excellent verbal and written communication skills in English.
✔ Strong problem-solving and relationship-building abilities.
✔ Ability to multitask and work effectively in a fast-paced environment.
✔ Experience working with CRM platforms, customer service tools, and Microsoft Office applications.
✔ Positive attitude, professionalism, and passion for creating memorable customer experiences.
Schedule & Availability Requirements
📅 This position requires full schedule flexibility.
Availability to work Monday through Sunday
42 hours per week
2 days off per week (rotational schedule)
Shifts may be scheduled between 8:00 AM and 9:00 PM
Candidates must be comfortable working varying schedules based on business needs
Customer Experience Associate • Medellín, CO
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