Agente de Mesa de Ayuda Bogotá

What success looks like in this role:

With guidance performs routine support duties including:oAssisting with first line user support by guiding users through the necessary steps to restore functionality oTroubleshooting hardware software and connectivity issues using remote access toolsoEscalating complex issues to 2nd and 3rd level resolver teams andoCoordinating and fulfilling end-user service requests including installation of software and user administrative related tickets are managed to closure and keeps users / clients updated on status and and complies with the Service Desk desktop peripheral and related connectivity and security policies and to continues improvement of the Service Desk knowledge results in support of the organizations with special projects as assigned

You will be successful in this role if you have:

High School diploma or GED requiredGenerally less than 1 years experience in area of responsibility

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This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys EEO commitment here.

Required Experience:

Unclear Seniority

Employment Type : Full-Time
Experience: years
Vacancy: 1