Virtual Customer Care Agent - Bilingual

Work from home with Amazon Customer Service!

Role: Customer Service Associate

Job Type: Full time, Permanent contract

Location: Work from home in Colombia

Monthly Pay Rate: $2,799,766 COP

Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead, we’ll provide you with expert training to problem solvers for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.

What will you do as a Customer Service Associate?

As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for U.S. based Bilingual (English/Spanish) customers by answering their requests through phone, chat and/or email – this includes everything from order, delivery, and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with internal and external customers and Amazon business partners. You will also be responsible for gathering intelligence to prevent any potential issues that may impact customer experience and delivery performance.

What are your hours?

This role requires working variable hours to match when customers need us most. You will workday/late shifts and your work week is minimum 40 hours, for example: 5x8hrs to match our customer demand. We schedule based on a variety of different shift patterns operating within 24 hours Monday to Sunday. You may be required to work national holidays and will be compensated accordingly. You will learn more about your exact schedule closer to your start date.

What benefits will you receive?

One of the great things about joining Amazon’s Customer Service team is that you don’t need experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer several benefits, including:

• Internet Allowance
• Employee Assistance Program (EAP)
• Expert training and ongoing opportunities to learn more and develop your skills

If this role sounds like it’s for you, then click on the link below to start the application process!

You’ll need to allow 1-2 hours to complete the full application, including assessments which will evaluate your suitability for the role. You will have the option to save your application during the process and return it if necessary. We recommend using a laptop/desktop computer to get the best experience.

If successful, we will contact you about the next steps!

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.

Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to learn more about how we collect, use and transfer the personal data of our candidates.

What qualifications do we need from you?

• Minimum age: 18 years old
• Have the right to work in Colombia
• Strong communication skills in English and Spanish (both written and oral fluency) English level 85% or above.
• Proficient computer skills
• The availability to work varying shifts from Monday to Sunday within the operating hours of 06 am to 11 pm
• You'll need a quiet, distraction free work space within a dedicated office space with a desk and chair
• From a technical perspective, a minimum of High-Speed Internet (10 MGB download / 3MBG upload or better broadband connection speed using a hard-wire Ethernet internet connection (no WIFI).

What strengths will you bring?

• Hard-working, articulate, and detail-oriented
• Friendly and customer-focused in every situation
• Ability to learn quickly and embrace change
• Comfortable multi-tasking in a high-energy environment.