Marketplace Logistics Specialist
About Addi
We are a leading financial platform building the future of payments shopping and bankinga world where consumers and merchants can transact effortlessly grow together and where we create abundance and generate pride in them. Today we serve over 2 million customers and partner with more than 20000 merchants making Addi Colombias fastest-growing marketplace.
We provide banking solutions (deposits payments unsecured credit) and commerce services (e-commerce marketing) using state-of-the-art technology bridging the financial gap for millions and redefining how people experience financial freedom. As the countrys leading Buy Now Pay Later provider we have secured regulatory approval to operate as a bank unlocking even greater opportunities for our the past year we have also achieved profitability reinforcing the strength of our business model and our ability to scale sustainably.
Our mission has earned the trust of world-class investors including Andreessen Horowitz Architect Capital GIC Goldman Sachs Greycroft Monashees Notable Capital Quona Capital Union Square Ventures Victory Park Capital and more who back our vision for the future. With their support we are not just growingwe are transforming Latin Americas financial ecosystem and shaping the next generation to shop pay and bank in Colombia.
But what truly sets us apart is how we build. We are a conscious company driven by deep experience in scaling technology services and products and we live by our values every day.
About the Role
This is where you come in. Below youll find what this role is all aboutthe impact youll drive the challenges youll tackle and what it takes to thrive at Addi. If youre ready to be part of something big keep reading.
Whats the mission youll drive
Own the day-to-day execution of LBAs logistics operation monitoring the live order pipeline resolving carrier exceptions and driving ally onboarding to sustain OTIF and seller OTD as the operation scales toward 1000 sellers and 120000 orders/month ensuring every customer delivery promise is kept and every new seller goes live ready to perform..
What you will do
Sustain OTIF 95% and seller OTD 98% by implementing a structured daily pipeline monitoring routine tracking open overdue and aging orders assigning a single owner and resolution date to each at-risk shipment measured weekly against target from month one.
Reduce open exception aging by 40% by rolling out a carrier exception management SOP (24h / 48h / 5-day resolution tiers per exception type) with CX coordination for customer communications measured as % of exceptions closed within SLA by Q3.
Recover 90% of eligible carrier billing discrepancies by running weekly reconciliations cross-checking labels vs. orders vs. invoiced charges flagging billed-weight errors and duplicate charges reducing cost leakage per shipment by Q3.
Onboard 30 new seller allies into LBA by owning a standardized end-to-end onboarding checklist (configuration carrier mapping SLA setup pilot orders go-live validation) reducing average time-to-live per seller by 25% vs. current baseline by Q4.
Achieve zero unplanned SLA breaches during peak events (Cyber Days Hot Sale Black Friday) by activating pre-agreed contingency playbooks with reinforced monitoring carrier readiness checks and seller capacity alerts at least 4 weeks before each peak period.
Deliver a daily operations dashboard trusted by the team by building and maintaining a live control panel (prior-day volume OTIF daily/WoW/MTD open exceptions and aging seller OTD traffic light) with <2% data errors used by leadership as the source of truth within 60 days of joining.
What were looking for
Proven experience owning last-mile or marketplace logistics operations
35 years in logistics supply chain or last-mile operations in e-commerce marketplace retail or 3PL/carrier environments in Colombia
Has personally owned operational KPIs (OTIF OTD exception rates cost per shipment) not just reported them to someone else
Professional degree in Industrial Engineering Business Administration Logistics or a related field
Demonstrated track record of carrier management and exception resolution
Hands-on experience coordinating carriers (Coordinadora Servientrega TCC or similar) on pickups SLAs and delivery exceptions
Can describe a real exception (loss absent recipient address error) they managed end-to-end: how they escalated who they coordinated with and how it was resolved
Knows how to hold a carrier accountable with data while keeping the relationship functional
Has solid expertise in data-based root cause analysis
Advanced Excel or Google Sheets; comfortable pulling and cross-checking large order datasets
Separates symptom from cause: can decompose an OTIF drop into its correct components (seller carrier buyer tech external) and act on the right one
SQL Databricks or Looker experience is a strong plus
Track record of rigorous operational reporting and reconciliation
Experience running freight reconciliations cross-checking labels pickups and invoiced charges
Has caught and recovered billing discrepancies (billed-weight errors duplicate charges) in a structured documented way
Produces operational summaries that are concise accurate and trusted by stakeholders without requiring cleanup
Demonstrates ability to coordinate across sellers carriers CX and finance
Self-starter who takes an issue from alert to resolution with one owner and a date without being chased
Can hold external partners (sellers carriers) accountable with data while keeping relationships healthy
Clear structured communicator: weekly seller feedback escalation emails and ops summaries with no noise
Experienced in partner or seller onboarding in an operational context
Has managed onboarding of external partners into an operational workflow (configuration training testing go-live)
Builds structured checklists and tracks progress against a go-live date with clear ownership at each step
Experience onboarding in marketplace logistics is a strong plus
Proven adaptability in early-stage fast-scaling operations
Has worked in environments where processes were still being defined joins finds gaps and builds structure rather than waiting for documentation
Comfortable with daily standups weekly reviews and shifting priorities without losing sight of core KPIs
Willingness to actively leverage AI tools (LLMs automated workflows) to accelerate reporting root-cause analysis and operational tasks
Why join us
Work on a problem that truly matters We are redefining how people shop pay and bank in Colombia breaking down financial barriers and empowering millions. Your work will directly impact customers lives by creating more accessible seamless and fair financial services.
Be part of something big from the ground up This is your chance to help shape a company influencing everything from our technology and strategy to our culture and values. You wont just be an employeeyoull be an owner
Unparalleled growth opportunity The market were tackling is massive and were growing faster than almost any fintech lender at our stage. If youre looking for a high-impact role in a company thats scaling fast this is it.
Join a world-class team Work alongside top-tier talent from around the world in an environment where excellence ownership and collaboration are at the core of everything we do. We care deeply about what we build and how we build itand we want you to be a part of it.
Competitive compensation & meaningful ownership We believe in rewarding our talent. Youll receive a generous salary equity in the company and benefits that go beyond the basics to support your growth.
How the hiring process looks like
We believe in a fast transparent and engaging hiring experience that allows both you and us to determine if theres a great fit. Heres what our process looks like:
Step 1: People Interview (30 min)
A conversation with a recruiter to get to know you your experience and what youre looking for. Well also share more about Addi our culture and the role.Step 2: Initial Interview (45 min)
A more in-depth conversation with the hiring manager where we explore your skills experience and problem-solving approach. We want to understand how you think and work.Step 3: Deep Dive Interviews (30 min)
Youll meet future colleagues and cross-functional team members to get a feel for how we work together. Were looking for strong contributors and cultural fits so bring your questions too!Step 4: Live Business Case (60 minutes)
You may receive a real-world challenge or case study to complete. This is a chance to showcase your expertise and how you approach key problems relevant to the role.Step 5: Co-Founder Interview
If theres a strong match youll have a final conversation with our Founder to align on expectations cultural fit and ensure vision of the company what we are building and how you will contribute to our product.
We value efficiency and respect for your time so we aim to complete the process as quickly as possible. Our goal is to make this experience insightful and exciting for you just as much as it is for us. Regardless of the outcome we are committed to always providing feedback ensuring that you walk away with valuable insights from your experience with us.
Required Experience:
IC
Employment Type : Full-Time
Experience: years
Vacancy: 1