Delivery Operations Analyst

Sauce is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology. We serve the 105 billion dollar US local restaurant business. This full‑time contract role is fully remote and open to candidates based anywhere in LATAM. What You'll Do Act as the go‑to expert for delivery quality‑related questions and delivery performance tracking per territory. Analyze operational and delivery data to identify trends, gaps, and opportunities for improvement across dispatch, support, and customer success workflows. Build and maintain dashboards and recurring reports to track KPIs, operational health, and delivery performance. Partner with cross‑functional teams (Data, BI, Support, Customer Success, Dispatch) to define metrics and ensure consistent reporting. Proactively advise the Dispatch Operations team and Product Manager on opportunities to optimize the current dispatch product and delivery algorithm behavior. Support feature testing and experimentation (A/B tests) related to dispatch logic, routing, batching, and courier assignment, including measurement and impact analysis. Identify operational inefficiencies and support process improvements to increase scalability and reduce friction. Support new initiatives, pilots, and internal tools by validating requirements, tracking outcomes, and reporting impact. Monitor data integrity and work closely with the dispatch team to optimize configurations, settings, and delivery algorithm logic. Assist with forecasting, capacity planning, and resource allocation using data‑driven insights. Who You Are Must Have: Hands‑on experience with delivery dispatch operations in an on‑demand delivery or logistics environment. Minimum 2+ years of experience in operations, delivery analytics or business analysis. Strong analytical skills with experience using Excel/Sheets and BI tools (Power BI, Looker, Tableau, or similar). Proficient in SQL and Python. Ability to translate data, dispatch performance insights, and experiment results into clear, actionable insights. Strong communication skills and experience working cross‑functionally. High attention to detail and comfort operating in a fast‑paced environment. Preferable Qualifications: Experience working directly with dispatch algorithms, routing logic, or courier assignment systems. Experience designing, analyzing, or supporting A/B tests or operational experiments. Experience with CRM systems (e.g., HubSpot), support tools, or workflow automation platforms. Familiarity with Databricks or modern data platforms. Background in on‑demand delivery or logistics. Exposure to Python and data modeling or analytics workflows. Required Technology & Equipment Personal computer or laptop with up‑to‑date software. High‑speed internet connection. Keyboard, mouse, working webcam, and headset with a microphone. Primary 24” monitor (with an additional 24” monitor preferred). What We Offer Strong and competitive compensation package. Flexible work environment. 10 paid personal/vacation days. 5 paid sick days. Monthly wellness stipend. Sauce is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Seniority level: Associate Employment type: Full-time Job function: Management and Manufacturing Industries: Transportation, Logistics, Supply Chain and Storage Referrals increase your chances of interviewing at Sauce by 2x. Get notified about new Operations Analyst jobs in Colombia, Huila, Colombia. #J-18808-Ljbffr