Gestor de Cobranza

Join to apply for the Gestor de Cobranza role at DHL Global Forwarding . Location: GSC BOG Ensure the correct recording of payments made by the client, manage and debug the cases received in compliance with the KPIs. Key Responsibilities: Carry out collection management (preventive and corrective) by telephone, supported by email of the assigned client portfolio. Request and/or confirm payment supports to clients as appropriate. Follow up on the correct application of payments received by clients. Keep customer contact information updated in the collection application. Provide traceability in the collection application assigned by the company on management carried out in accordance with the global OTC policy. Perform account reconciliations with clients as required. Manage balances in favor with clients or internal areas in a timely manner. Strictly comply with the collection policy according to escalations and established times. Manage and meet KPI and budget targets. Develop sustainable relationships with internal and external stakeholders. Update process support documentation annually. Provide timely status updates in meetings with the account manager. Maintain communication with internal, external, and third-party stakeholders to meet customer expectations. Proactively resolve problems and implement corrective actions to ensure service excellence. Skills / Requirements: Teamwork and autonomy. Seniority level: Entry level Employment type: Full-time Job function: Accounting/Auditing and Finance Industries: Transportation, Logistics, Supply Chain and Storage #J-18808-Ljbffr