CX Agent

CX Agent Influur is the first startup that operates as an app-based community, directly creating jobs for influencers, creators, and brands worldwide. The company emerged from the communication struggles between influencers and brands—an experience shared by our founding team at various points in their careers. We have developed a streamlined solution from the influencer's perspective, making Influur the premier platform where influencers feel they belong in a professional space. At Influur, our leadership enjoys working side by side with our team, providing unique growth and development opportunities. Since day one, we have been genuinely people-oriented, recognizing the value of co-creation while offering a distinctive employee experience. The Role We are looking for a Customer Experience Agent who can provide exceptional customer service and support to our creators, influencers and brands. We are looking for someone who is willing to go the extra mile to understand the inquiries and work hand to hand with our product and tech team to find a quick solution. This person should be tech savvy and data driven, looking to grow a career in a one of a kind tech company. Deliver top-notch customer service and support to creators, influencers, and brands Collaborate closely with the product and tech teams to understand and resolve customer inquiries and issues promptly Demonstrate strong tech-savviness, including a deep understanding of the companys products and services Create and manage support tickets efficiently using Jira to track customer issues and resolutions Utilize HubSpot to support and engage with customers effectively, including responding to inquiries, managing communication, and tracking customer interactions Stay up-to-date with product updates, features, and industry trends to better assist customers Work together as a team to deliver seamless customer support and solutions Desired Background Bilingual - English/Spanish Studies in digital marketing, communications, engineering, data, among others Outstanding communication skills Desired Technical Skills Jira Hubspot Social Media What We Offer Opportunities to grow and develop Working remotely in a diverse and fast paced startup Great compensation package in USD #J-18808-Ljbffr