Remote Customer Service Representative (CSR) Apply Here: https://app.hireflix.com/public-application/695c16e42db3f84ee4ba968e About Us Diamond Plumbing and Diamond Home Pros are fast-growing, family-owned home service and improvement companies serving South Florida. We specialize in residential plumbing services, water and drain repipes, and bathroom remodels, with a strong focus on professionalism, customer experience, and operational excellence. Role Overview As a Remote CSR, you are the first point of contact for our customers. Your job is to answer inbound calls, qualify customers, book appointments accurately, and ensure a smooth handoff to dispatch and field teams. You play a critical role in revenue generation, customer satisfaction, and daily operations. Key Responsibilities Answer inbound calls promptly and professionally Gather and verify customer information (name, phone number, address, issue) Ask structured qualifying questions to understand urgency and scope Book service appointments accurately in our CRM Communicate clearly with dispatch and internal teams Handle follow-ups, callbacks, and reschedules as needed Maintain detailed and accurate call notes Represent both Diamond Plumbing and Diamond Home Pros with professionalism Follow scripts, SOPs, and booking guidelines exactly Maintain a calm, confident tone—especially during urgent or emotional calls What Success Looks Like High booking rate on inbound calls Clean, complete job entries with minimal corrections Positive customer feedback Strong attendance and punctuality Clear communication with dispatch and management Ability to follow systems without constant supervision Required Qualifications Previous CSR, call center, or customer service experience Excellent spoken English & Spanish Strong listening and communication skills Comfortable handling multiple calls per day Tech‑savvy (CRM systems, phone systems, basic computer skills) Reliable internet connection and quiet work environment Coachable, detail‑oriented, and accountable Preferred (But Not Required) Experience in plumbing, home services, or construction Experience with Housecall Pro or similar CRM Sales or appointment‑setting background Compensation & Growth Competitive hourly pay (based on experience) Performance‑based incentives (booking quality & reliability) Long‑term growth opportunities as the company scales Stable, professional work environment Who This Role Is NOT For People who dislike phone calls Anyone who struggles to follow scripts or processes Job‑hoppers or unreliable workers Anyone looking for a temporary or low‑effort role Why Work With Us Clear systems and expectations Fast‑growing companies with long‑term stability Direct communication with leadership Opportunity to grow into senior CSR or operations roles #J-18808-Ljbffr
Remote Customer Service Representative • Bogotá, Bogota D.C., Colombia
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